Travel Customer Experience Representative (Remote)

<strong>Job Description<br><br></strong>Prestige Travel Agency by Mich is seeking a <strong>Travel Customer Experience Representative</strong> to support clients throughout their travel journey, from booking through post-trip follow-up. This role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment.<br><br><strong>Key Responsibilities<br><br></strong><ul><li>Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.</li><li>Assist clients with travel bookings, modifications, cancellations, and special requests.</li><li>Provide accurate information on destinations, travel requirements, and agency policies.</li><li>Follow up with clients to confirm itineraries and satisfaction.</li><li>Resolve customer concerns with empathy and effective problem-solving.</li><li>Maintain accurate client and booking records.<br><br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Excellent written and verbal communication skills.</li><li>Customer service experience required; travel or hospitality experience preferred.</li><li>Strong organizational skills and attention to detail.</li><li>Comfortable with technology and learning booking systems and CRM tools.</li><li>Ability to work independently in a remote setting.</li><li>Passion for travel and client-focused service.<br><br><br></li></ul><strong>What We Offer<br><br></strong><ul><li>Fully remote, flexible work environment.</li><li>Career growth opportunities within the agency.</li><li>Travel perks and industry discounts.</li><li>Training and ongoing support from a collaborative team.<br><br><br></li></ul><strong>Equal Opportunity Statement<br><br></strong>Prestige Travel Agency by Mich is an Equal Opportunity Employer and values diversity in the workplace.