**Experienced Customer Service Representative (Temp, Part-time) - Tech & Corporate Travel**

At arenaflex, we're on a mission to revolutionize workforce travel by harnessing the power of technology and innovation. As a leading digital marketplace and ecosystem for crew travel, we're committed to delivering seamless solutions that save our customers time and money. We're now seeking a talented and customer-focused Part-time (25-30 hours/week) Customer Service Representative to join our Customer Experience Team. **About arenaflex** arenaflex, a Black Diamond Group company headquartered in Calgary, Alberta, Canada, is more than just a digital marketplace and ecosystem for crew travel; we're a caring tech company on a mission to transform workforce travel. Our digital platform is the key to unlocking seamless solutions for finding, booking, and managing crew travel and accommodation needs. Powered by a growing network of hotel and lodge partners, we address the unique challenges of crew travel, applying technology to streamline the entire process from booking to management, payments, and cost reporting. At arenaflex, we're not just saving our customers time and money; we're changing the future of workforce (crew) travel – for the better. **United by our vision to be THE ecosystem for workforce travel, our values reflect our commitment to collaboration, agility, dependability, inventiveness, and audacity.** As a diverse and inclusive team, we come together, sharing ideas, building disruptive technology, and tackling complex problems. Our relentless pursuit to deliver value and superior customer experiences is inspired by a collective passion to ‘Create A Better Way’ for all. **Job Summary** We're seeking a highly motivated and customer-centric Customer Service Representative to join our team. As a key member of our Customer Experience Team, you will be responsible for delivering exceptional customer support via email, phone, and chat support. You will be the face of arenaflex, building strong relationships with our customers and suppliers, and providing value by asking questions to better understand customer needs. If you're a team player with a passion for customer service, we encourage you to apply. **Responsibilities** * Assist customers with reservations (book, cancel, change, create account) via email, phone, and chat support * Deliver favorable customer support using customer support tools and personal product knowledge * Help resolve customer issues and interact with customers in a way that engages, and enhances interactions/relationship with arenaflex * Communicate with both customers and suppliers. Engage with suppliers to enhance customer experience * Provide value by asking questions to better understand customer needs to showcase benefits * Escalate concerns, track patterns in issues and opportunities to improve customer experience * Create, prepare for review, and publish new property listings to arenaflex.com, ensuring accurate, brand-aligned, well-written, and visually appealing representation of each property * Organize and manage all web content and assets (photos, etc.) for ease of access and reference **Qualifications** * 1-2 years of experience in call center, Hospitality, and/or Travel industries, with a strong focus on customer experience, quality of work, and accuracy * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and suppliers * Ability to work in a fast-paced, solutions-oriented environment, with a high level of composure and customer service * Experience with customer support tools and software, with a strong focus on accuracy and quality * Ability to work independently and as part of a team, with a strong focus on collaboration and dependability * Strong problem-solving skills, with the ability to think critically and creatively * Ability to work in a remote environment, with occasional travel to our head office in Calgary, Alberta for special events and training **Essential Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced, solutions-oriented environment * Strong problem-solving skills * Ability to think critically and creatively * Experience with customer support tools and software * Ability to work independently and as part of a team * Strong focus on accuracy and quality * Ability to work in a remote environment **Preferred Qualifications** * Experience in the tech industry, with a strong focus on innovation and disruption * Knowledge of the workforce travel industry, with a strong focus on customer experience and quality * Experience with digital platforms and ecosystems, with a strong focus on customer support and engagement * Ability to speak multiple languages, with a strong focus on customer service and support **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of learning and development opportunities, including: * On-the-job training and mentorship * Access to industry-leading training and development programs * Opportunities for career advancement and promotion * A culture of innovation and disruption, with a focus on creativity and problem-solving * A collaborative and inclusive work environment, with a focus on teamwork and communication **Work Environment and Company Culture** At arenaflex, we're proud of our company culture and work environment. We're a diverse and inclusive team, with a strong focus on collaboration, agility, dependability, inventiveness, and audacity. We're committed to creating a workplace that is safe, respectful, and inclusive, with a focus on employee well-being and satisfaction. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * A starting wage of $17-$19 per hour, depending on experience * Opportunities for career advancement and promotion * A range of benefits, including health and dental insurance, retirement savings, and paid time off * A culture of innovation and disruption, with a focus on creativity and problem-solving * A collaborative and inclusive work environment, with a focus on teamwork and communication **How to Apply** If you're a motivated and customer-centric individual with a passion for customer service, we encourage you to apply. Please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted. **Equal Opportunity Employer** arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from all qualified candidates, and are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process. Apply for this job