Call Center Agent, Services and Benefits (Remot...

Position Overview

Bring your heart to CVS Health. Every one of us shares a single clear purpose—bringing our heart to every moment of your health. We are committed to delivering enhanced, human-centric care in a rapidly changing world. As a Services and Benefits Call Center Agent, you will play a key role in providing outstanding service by managing calls, processing orders, enrollments, and reimbursements, and ensuring accurate documentation. This remote work-from-home role operates 7 days per week, from 8:00 AM to 11:00 PM ET, with weekends and holidays as required. The role offers a competitive starting rate of $17 per hour, with potential to earn up to $28.46 based on performance, experience, and location.

Key Responsibilities

• Handle incoming and outbound calls with superior service for customers, members, and Health Plan partners.
• Process and track member orders, including enrollments and reimbursements.
• Accurately document member files and maintain call center service level standards.
• Perform offline tasks such as data entry, managing backorders, and other off-phone activities as needed.
• Support a culture of inclusion, diversity, and excellence in alignment with CVS Health policies and regulatory requirements.

Required Qualifications

• 1+ years of customer service experience.
• 1+ years of experience with Microsoft Office (Excel, Word, Access, PowerPoint).
• Dedicated, work-from-home space free of distractions.
• Consistent, reliable, and stable internet connection.
• Strong interpersonal and relationship-building skills.
• Excellent oral, written, and interpersonal communication skills.
• Ability to work effectively in a structured, fast-paced call center environment.
• Verifiable High School diploma, GED, or equivalent work experience is required.

Preferred Qualifications

• Bilingual skills (English and Spanish) preferred.
• Experience with call center technologies and applications.
• Prior experience working in a call center environment.
• Ability to prepare effective written documents and communicate with all levels.

Benefits & Perks

• Compensation: $17.00 - $28.46 base hourly rate.
• Full range of medical, dental, and vision benefits.
• 401(k) retirement savings plan and Employee Stock Purchase Plan.
• Fully-paid term life insurance along with short-term and long-term disability benefits.
• Well-being programs, education assistance, and free development courses.
• Paid Time Off (PTO), vacation pay, and paid holidays in accordance with state law and company policies.