Support Specialist, Live Operations
Job Description:
• Anticipate customer needs and resolve issues before they arise.
• Collaborate with teams to identify opportunities for process optimization.
• Leverage skills to tackle new and diverse challenges.
• Work cross-functionally with different departments within DoorDash for Business.
• Triage customer support issues to assess urgency and assign prioritization.
• Utilize internal and external tools to complete SOP requirements.
• Proactively contact Customers, Merchants, and Dashers via phone, text, or chat.
• Create documentation for processes to support specific experiments.
Requirements:
• 2+ years experience working in customer support, operations, or account management.
• Ability to prioritize varying tasks.
• Demonstrated ability to adapt to changing priorities, environments, and challenges.
• Critical thinking skills to evaluate and resolve situations.
• Attention to detail and maintaining high standards of quality.
• Comfort with varying levels of ambiguity.
Benefits:
• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program
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