**Experienced Retail Customer Service Associate – Delivering Exceptional Service at arenaflex**

At arenaflex, we're committed to revolutionizing the way people and businesses connect, and our Retail Customer Service Associates play a vital role in making that happen. As a key member of our team, you'll be the face of arenaflex, providing top-notch service and support to our customers, helping them navigate our services, and exceeding their expectations. **About arenaflex** arenaflex is a leading logistics and transportation company that's been changing the game for over three decades. With a strong presence in the industry, we're dedicated to providing innovative solutions that make shipping and receiving easier, faster, and more efficient. Our commitment to customer satisfaction, quality, and safety has earned us a reputation as a trusted partner for businesses and individuals alike. **Key Responsibilities** As a Retail Customer Service Associate at arenaflex, you'll be responsible for: ### Customer Interaction * Greet customers warmly and assist them with their shipping and packing needs, ensuring a seamless and personalized experience. * Provide expert information on arenaflex products and services, including shipping options, delivery times, and costs, helping customers make informed decisions. * Address customer inquiries, concerns, and complaints professionally and efficiently, resolving issues promptly and fairly. ### Service and Sales * Promote and sell arenaflex products and services to meet customer needs, driving sales and revenue growth. * Assist customers with packaging their items securely to ensure safe delivery, providing expert advice on packaging and shipping techniques. * Offer additional services such as printing, copying, and office supplies, expanding arenaflex's offerings and enhancing the customer experience. ### Transaction Management * Process shipping transactions accurately using arenaflex systems, ensuring timely and efficient delivery. * Handle cash, credit card, and other payment transactions securely and efficiently, maintaining a high level of accuracy and attention to detail. * Ensure all shipping documentation is completed correctly and legibly, adhering to arenaflex's high standards. ### Operational Support * Maintain a clean and organized work area, including the customer service counter and surrounding areas, ensuring a welcoming and efficient environment. * Restock supplies and materials as needed to ensure smooth operations, minimizing downtime and maximizing productivity. * Follow arenaflex policies and procedures for shipping, handling, and safety, upholding our commitment to quality and customer satisfaction. ### Technical Proficiency * Operate point-of-sale systems, shipping software, and other relevant technology, staying up-to-date with the latest tools and innovations. * Troubleshoot and resolve minor technical issues with shipping equipment and systems, minimizing downtime and ensuring seamless operations. ### Team Collaboration * Work collaboratively with team members to achieve store goals and objectives, fostering a culture of teamwork and mutual support. * Assist with training new employees and sharing best practices for customer service and sales, promoting knowledge sharing and skill development. ### Compliance * Adhere to all arenaflex policies, procedures, and regulations, including those related to security and privacy, upholding our commitment to customer trust and data protection. * Ensure compliance with local, state, and federal regulations for shipping and handling, staying informed about changing laws and regulations. **Qualifications** * Education: High school diploma or equivalent. * Experience: Previous experience in retail, customer service, or a related field is preferred, but not required. * Skills: + Strong interpersonal and communication skills, with the ability to build rapport with customers and colleagues. + Ability to handle multiple tasks in a fast-paced environment, prioritizing tasks and managing time effectively. + Attention to detail and accuracy in handling transactions and documentation, ensuring high-quality results. + Basic computer skills and familiarity with point-of-sale systems, with a willingness to learn and adapt to new technologies. **Physical Requirements** * Ability to lift and handle packages up to 50 pounds, with a focus on safety and ergonomics. * Standing for extended periods and performing physical tasks such as bending and reaching, with regular breaks to maintain comfort and productivity. **Work Schedule** * Flexible availability, including evenings, weekends, and holidays, to meet the needs of the business and provide excellent customer service. * Ability to work a variety of shifts, including mornings, afternoons, and evenings, with a focus on flexibility and adaptability. **Compensation** * Competitive hourly wage with opportunities for performance-based incentives, recognizing and rewarding outstanding performance. * Benefits package including health insurance, retirement plans, and employee discounts, providing comprehensive support for employees and their families. **Career Growth** * Opportunities for advancement within arenaflex based on performance and career aspirations, with a focus on development and growth. * Ongoing training and development to enhance skills and knowledge, staying up-to-date with industry trends and best practices. **Join the arenaflex Team** At arenaflex, we're passionate about delivering exceptional service and support to our customers, and we're looking for talented individuals like you to join our team. If you're a customer-focused, results-driven, and team-oriented individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity. Apply for this job