**Experienced Customer Operations Specialist – Part-Time Remote Role at arenaflex**
At arenaflex, we're revolutionizing the way non-profit organizations conduct online raffles with our innovative web hosting platform. Our mission is to empower charities and community groups to focus on their core missions while maximizing their fundraising potential. With a user-friendly, compliant solution, we're simplifying the process of running raffles and helping organizations achieve their goals.
Our platform offers a range of features, including:
* Easy-to-use raffle creation and management tools
* Secure payment processing
* Automated ticket generation and distribution
* Real-time reporting and analytics
* Compliance features to help organizations adhere to local regulations
As a growing startup, we're dedicated to continually improving our platform and expanding our reach to help more non-profits achieve their fundraising goals.
**Join our team as a Customer Operations Specialist**
We're seeking a highly motivated and resourceful individual to work as a Customer Operations Specialist in a part-time remote role. This is an exciting opportunity to join a dynamic startup and make a real impact in the non-profit sector.
**Key Responsibilities:**
* Manage customer support via email and phone, providing timely and effective solutions to customer inquiries
* Handle inbound sales inquiries, providing information and guidance on our platform and services
* Create user guides and documentation to support customer understanding and adoption of our platform
* Assist in developing outbound sales strategies, with potential commission structure
* Learn and advise on Australian raffle regulations, ensuring compliance and best practices
* Become an expert in arenaflex's platform and features, providing in-depth knowledge and support to customers
* Manage and resolve support tickets efficiently, ensuring high levels of customer satisfaction
* Guide clients through permit applications and raffle setup processes, providing clear and concise instructions
* Stay updated on industry trends and regulatory changes, ensuring arenaflex remains at the forefront of innovation and compliance
* Contribute to various projects as needed, demonstrating flexibility and adaptability in a fast-paced startup environment
**Qualifications:**
* Excellent communication skills (written and verbal), with the ability to articulate complex information in a clear and concise manner
* Strong problem-solving abilities, with a focus on finding creative solutions to customer challenges
* Proficiency with technology and quick learner of new systems, with a willingness to adapt to arenaflex's platform and tools
* Self-motivated and able to work independently, with a high level of autonomy and accountability
* Adaptable to a fast-paced, evolving startup environment, with a willingness to pivot and adjust to changing priorities
* Previous customer service experience, with a focus on delivering exceptional customer experiences
* Interest in or experience with the non-profit sector, with a passion for supporting charities and community groups
* Reliable internet connection and quiet work environment for remote work, with a commitment to maintaining a high level of productivity and focus
**What We Offer:**
* Remote work opportunity, with flexible scheduling to accommodate your needs
* Part-time schedule (20 hours/week), with a competitive hourly rate of $30 per hour
* Superannuation at 11% of earnings, with pro-rata entitlements for annual leave and sick & carer's leave
* Public holiday entitlements, with a focus on work-life balance and employee well-being
* Opportunity for growth into a full-time operations role as the company expands, with a focus on career development and advancement
* Chance to make a real impact in a small, growing business, with a sense of purpose and fulfillment
**Why Join arenaflex?**
At arenaflex, we're passionate about making a difference in the non-profit sector. We're committed to delivering exceptional customer experiences, with a focus on innovation, compliance, and customer satisfaction. If you're a resourceful, tech-savvy individual looking to grow with an exciting startup and help non-profits succeed, we want to hear from you!
**How to Apply:**
To apply for this exciting opportunity, please send your resume and a few sentences explaining why you are interested and would be a good fit for this role at arenaflex to admin@arenaflex.com.au. We can't wait to hear from you!
**Apply Now and Join the arenaflex Team!**
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Key Responsibilities:
- Manage customer support via email and phone, providing timely and effective solutions to customer inquiries
- Handle inbound sales inquiries, providing information and guidance on arenaflex's platform and services
- Create user guides and documentation to support customer understanding and adoption of arenaflex's platform
- Assist in developing outbound sales strategies, with potential commission structure
- Learn and advise on Australian raffle regulations, ensuring compliance and best practices
- Become an expert in arenaflex's platform and features, providing in-depth knowledge and support to customers
- Manage and resolve support tickets efficiently, ensuring high levels of customer satisfaction
- Guide clients through permit applications and raffle setup processes, providing clear and concise instructions
- Stay updated on industry trends and regulatory changes, ensuring arenaflex remains at the forefront of innovation and compliance
- Contribute to various projects as needed, demonstrating flexibility and adaptability in a fast-paced startup environment
Qualifications:
- Excellent communication skills (written and verbal), with the ability to articulate complex information in a clear and concise manner
- Strong problem-solving abilities, with a focus on finding creative solutions to customer challenges
- Proficiency with technology and quick learner of new systems, with a willingness to adapt to arenaflex's platform and tools
- Self-motivated and able to work independently, with a high level of autonomy and accountability
- Adaptable to a fast-paced, evolving startup environment, with a willingness to pivot and adjust to changing priorities
- Previous customer service experience, with a focus on delivering exceptional customer experiences
- Interest in or experience with the non-profit sector, with a passion for supporting charities and community groups
- Reliable internet connection and quiet work environment for remote work, with a commitment to maintaining a high level of productivity and focus
What We Offer:
- Remote work opportunity, with flexible scheduling to accommodate your needs
- Part-time schedule (20 hours/week), with a competitive hourly rate of $30 per hour
- Superannuation at 11% of earnings, with pro-rata entitlements for annual leave and sick & carer's leave
- Public holiday entitlements, with a focus on work-life balance and employee well-being
- Opportunity for growth into a full-time operations role as the company expands, with a focus on career development and advancement
- Chance to make a real impact in a small, growing business, with a sense of purpose and fulfillment