**Experienced Customer Service Representative – Remote Work Opportunity with arenaflex**

Are you ready to embark on a journey that combines the thrill of working in a dynamic environment with the flexibility of remote work? Look no further than arenaflex, where you'll have the opportunity to join our team of dedicated professionals who are passionate about delivering exceptional customer service. **Why you'll love this role** As a Customer Service Representative at arenaflex, you'll be the face of our company, interacting with customers in a considerate, professional, and courteous manner. You'll be responsible for resolving customer inquiries, addressing concerns, and providing solutions that exceed their expectations. **Key responsibilities** The following are the fundamental elements of the job, which may be subject to change based on the needs of the organization: * Issue, reissue, and refund traveler tickets * Book, ticket, and confirm flight reservations * Rebook travelers on oversold flights and during irregular operations * Perform traveler check-in and boarding tasks (excluding curbside), correct oversold seat tasks, and issue upgrades * Issue vouchers and coordinate with project workers for traveler lodging facilities, meals, and transportation; coordinate refuel and refresh * Perform traveler loading, including ticket lift and ticket lift/check * Work entryway reader/scanner and related tasks to include pre-boarding, observing/checking carryon items and departure line models * Work jetways/spans for the purpose of boarding and deplaning travelers * Make boarding and departure gate announcements * Convey domestic/international flight records * Perform traveler service flight close-out methods * Accept, check, and label travelers' baggage at destination points, full-service ticket counters, and premium ticket counters * Maintain schedule of flight boarding process * Perform customer service hands-on training * Process and complete credit card baggage exchanges at stands in the ticket counter area and activation stations * Assist travelers with self-service kiosk check-in and baggage handling at ticket counters * Man lines at ticket counter stands and ticket counters * Clear/confirm international records at booth in the ticket counter area and activation stations * Accept and activate travelers' self-labeled bags at activation stations * Assist clients requiring special assistance or in-station; assist boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors * Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements * Have regular and predictable attendance on site, including fulfilling any required overtime needs * Answer and assist during security and emergency situations * Provide interfacing traveler door information * Provide quality customer service in a professional manner and according to arenaflex's standards * Adhere to company policies, procedures, and performance guidelines * Complete task-related stages of training * Comply with applicable laws (e.g. DOT, FAA, TSA) * Utilize various internal resources/frameworks including during customer interactions * Wear uniform as required by company policy **What you'll need for success** To excel in this role, you'll need: * High school diploma or equivalent * Previous customer service experience * Bilingual language skills may be required in certain areas * Valid driver's license as required by local authorities * Ability to pass FAA criminal background checks to meet requirements for unescorted access badges to airport security identification display areas (SIDA), if applicable * Ability to obtain proper airport power and US Customs security identification, if necessary * Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet company and security requirements * Ability to work in the U.S. * Training and previous professional experience * Working knowledge of Sabre or other Traveler Service System * Past face-to-face customer service experience **What you'll get** As a valued member of the arenaflex team, you'll enjoy: * Medical benefits: On your first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more. * Health programs: We believe you should be your best self – that's why our health programs provide you with the right tools, resources, and support you need. * 401(k) Program: Available upon hire, and manager contributions to your 401(k) program are available after one year. * Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. **Join the arenaflex family** At arenaflex, we're committed to creating a workplace that's inclusive and diverse, where everyone feels valued and empowered to reach their full potential. Our 20+ Employee Business Resource Groups are designed to connect our colleagues to our customers, suppliers, networks, and investors, helping colleagues achieve their maximum potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. **Ready to feel a sense of pride and fulfillment as you do your part to keep the world's largest carrier running smoothly? Join us at arenaflex.** Apply Job! Apply for this job