Call Center Representative - 3rd Shift

<h3>Launch Your Career in Travel with Travel Incorporated </h3> <p style="margin-top: 12pt; margin-bottom: 12pt;"><span style="font-size: 11pt; font-family: Arial, sans-serif;">Are you passionate about travel, eager to help others, and ready to start a rewarding career with room to grow? Join Travel Incorporated as a </span><strong><span style="font-size: 11pt; font-family: Arial, sans-serif;">Travel Consultant</span></strong><span style="font-size: 11pt; font-family: Arial, sans-serif;"> in our Contact Center and be part of a team that delivers Excellence in Client Care. </span></p> <p style="margin-top: 12pt; margin-bottom: 12pt;"><span style="font-size: 11pt; font-family: Arial, sans-serif;">This is more than just a job — it’s your </span><strong><span style="font-size: 11pt; font-family: Arial, sans-serif;">first step into a career</span></strong><span style="font-size: 11pt; font-family: Arial, sans-serif;"> in the travel industry with an award-winning, forward-thinking company that truly values its associates.</span></p> <h3> </h3> <h3>Why This Role Is Worth Your Time</h3> <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif; text-wrap-mode: nowrap;"> <p style="margin-top: 12pt; margin-bottom: 0pt;"><strong><span style="font-size: 11pt; text-wrap-mode: wrap;">Build a Career, Not Just a Job</span></strong><strong><span style="font-size: 11pt; text-wrap-mode: wrap;"><br></span></strong><span style="font-size: 11pt; text-wrap-mode: wrap;"> You’ll begin with 6 months of paid training through TI University. Local candidates will attend training in person. If you are not local to our office - your training is mostly remote but will include 2 in-person weeks at our Duluth, GA office (travel provided by TI). After training, you’ll work remotely, applying what you’ve learned with the full support of a team that wants you to succeed. </span><span style="font-size: 11pt; text-wrap-mode: wrap;"><br><br></span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; text-wrap-mode: nowrap;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 11pt; text-wrap-mode: wrap;">Make an Impact Every Day</span></strong><strong><span style="font-size: 11pt; text-wrap-mode: wrap;"><br></span></strong><span style="font-size: 11pt; text-wrap-mode: wrap;"> Help develop travel plans for clients based on their goals and timelines. You will offer personalized travel advice, solve problems, and uncover ways to improve their experiences — all while building relationships based on trust and service excellence.</span><span style="font-size: 11pt; text-wrap-mode: wrap;"><br><br></span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; text-wrap-mode: nowrap;"> <p style="margin-top: 0pt; margin-bottom: 12pt;"><strong><span style="font-size: 11pt; text-wrap-mode: wrap;">Grow With Us</span></strong><strong><span style="font-size: 11pt; text-wrap-mode: wrap;"><br></span></strong><span style="font-size: 11pt; text-wrap-mode: wrap;">From your first day at TI, you’ll be on a path to progress. As your skills develop, so will your responsibilities — from basic bookings to more complex, consultative travel planning.</span><span style="font-size: 11pt; text-wrap-mode: wrap;"><br><br></span></p> </li> </ul> <h3>What You’ll Do</h3> <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif; text-wrap-mode: nowrap;"> <p style="margin-top: 12pt; margin-bottom: 0pt;"><span style="font-size: 11pt; text-wrap-mode: wrap;">Complete comprehensive training and transition into handling inbound client calls, emails, and chats with confidence</span><span style="font-size: 11pt; text-wrap-mode: wrap;"><br><br></span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; text-wrap-mode: nowrap;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; text-wrap-mode: wrap;">Listen actively to understand client goals and create travel solutions tailored to their needs</span><span style="font-size: 11pt; text-wrap-mode: wrap;"><br><br></span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; text-wrap-mode: nowrap;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; text-wrap-mode: wrap;">Guide clients through itinerary options, modifications, and travel best practices</span><span style="font-size: 11pt; text-wrap-mode: wrap;"><br><br></span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; text-wrap-mode: nowrap;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; text-wrap-mode: wrap;">Deliver exceptional service that drives client satisfaction and supports performance goals</span><span style="font-size: 11pt; text-wrap-mode: wrap;"><br><br></span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; text-wrap-mode: nowrap;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; text-wrap-mode: wrap;">Collaborate with internal teams to ensure smooth, accurate travel arrangements</span><span style="font-size: 11pt; text-wrap-mode: wrap;"><br><br></span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; text-wrap-mode: nowrap;"> <p style="margin-top: 0pt; margin-bottom: 12pt;"><span style="font-size: 11pt; text-wrap-mode: wrap;">Proactively identify and act on opportunities to improve the client experience</span><span style="font-size: 11pt; text-wrap-mode: wrap;"><br><br></span></p> </li> </ul> <h3>What You Bring</h3> <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif; text-wrap-mode: nowrap;"> <p style="margin-top: 12pt; margin-bottom: 0pt;"><span style="font-size: 11pt; text-wrap-mode: wrap;">A strong customer service mindset — you're motivated by helping others</span><span style="font-size: 11pt; text-wrap-mode: wrap;"><br><br></span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; text-wrap-mode: nowrap;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; text-wrap-mode: wrap;">Excellent communication skills and the ability to build trust quickly</span><span style="font-size: 11pt; text-wrap-mode: wrap;"><br><br></span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; text-wrap-mode: nowrap;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; text-wrap-mode: wrap;">Tech-savvy and comfortable using email, chat, and other digital tools</span><span style="font-size: 11pt; text-wrap-mode: wrap;"><br><br></span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; text-wrap-mode: nowrap;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; text-wrap-mode: wrap;">Detail-oriented, organized, and thrives in a structured environment</span><span style="font-size: 11pt; text-wrap-mode: wrap;"><br><br></span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; text-wrap-mode: nowrap;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; text-wrap-mode: wrap;">Previous client service or call center experience is a plus, but not required</span><span style="font-size: 11pt; text-wrap-mode: wrap;"><br><br></span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; text-wrap-mode: nowrap;"> <p style="margin-top: 0pt; margin-bottom: 12pt;"><span style="font-size: 11pt; text-wrap-mode: wrap;">High school diploma or equivalent</span><span style="font-size: 11pt; text-wrap-mode: wrap;"><br><br></span></p> </li> </ul> <p style="margin-top: 12pt; margin-bottom: 12pt;"><strong><span style="font-size: 13pt; font-family: Arial, sans-serif;">Position Details</span></strong></p> <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif; text-wrap-mode: nowrap;"> <p style="margin-top: 12pt; margin-bottom: 0pt;"><strong><span style="font-size: 11pt; text-wrap-mode: wrap;">Remote</span></strong><span style="font-size: 11pt; text-wrap-mode: wrap;"> (not mobile): You’ll work from a dedicated home office with high-speed internet (satellite, T-Mobile, and Verizon home internet are not supported)</span><span style="font-size: 11pt; text-wrap-mode: wrap;"><br><br></span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; text-wrap-mode: nowrap;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 11pt; text-wrap-mode: wrap;">Training Schedule</span></strong><span style="font-size: 11pt; text-wrap-mode: wrap;">: Mon–Fri, 8:00 AM–5:00 PM ET (Up to 6 months on site for local candidates; 5 1/2 months remote / 2 weeks in-person for non-local candidates)</span><span style="font-size: 11pt; text-wrap-mode: wrap;"><br><br></span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; text-wrap-mode: nowrap;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 11pt; text-wrap-mode: wrap;">Post-Training Schedule</span></strong><span style="font-size: 11pt; text-wrap-mode: wrap;">: Third shift with start times between 9:00 PM and 12:00 AM ET</span><span style="font-size: 11pt; text-wrap-mode: wrap;"><br><br></span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; text-wrap-mode: nowrap;"> <p style="margin-top: 0pt; margin-bottom: 12pt;"><strong><span style="font-size: 11pt; text-wrap-mode: wrap;">Annual travel</span></strong><span style="font-size: 11pt; text-wrap-mode: wrap;"> to our Duluth office 2–3 times per year for team engagement and development</span><span style="font-size: 11pt; text-wrap-mode: wrap;"><br><br></span></p> </li> </ul> <h3>What We Offer</h3> <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif; text-wrap-mode: nowrap;"> <p style="margin-top: 12pt; margin-bottom: 0pt;"><span style="font-size: 11pt; text-wrap-mode: wrap;">A respected, mission-driven company committed to innovation and service excellence</span><span style="font-size: 11pt; text-wrap-mode: wrap;"><br><br></span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; text-wrap-mode: nowrap;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; text-wrap-mode: wrap;">Career growth pathways and continuous training</span><span style="font-size: 11pt; text-wrap-mode: wrap;"><br><br></span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; text-wrap-mode: nowrap;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt; text-wrap-mode: wrap;">A collaborative culture where your voice is heard and your work matters</span><span style="font-size: 11pt; text-wrap-mode: wrap;"><br><br></span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; text-wrap-mode: nowrap;"> <p style="margin-top: 0pt; margin-bottom: 12pt;"><span style="font-size: 11pt; text-wrap-mode: wrap;">Equipment provided and travel covered for required in-person training</span></p> </li> </ul> <h3> </h3> <h3>Ready to Start Your Journey?</h3> <p style="margin-top: 12pt; margin-bottom: 12pt;"><span style="font-size: 11pt; font-family: Arial, sans-serif;">Bring your passion for helping others and your love for travel — we’ll provide the tools, training, and support you need to succeed. At Travel Incorporated, you’ll do more than book trips — you’ll help people create unforgettable experiences. Learn more about being a <a rel="noopener" href="https://www.travelinc.com/travel-consultant-overview/" target="_blank">Travel Consultant</a>. </span></p> <p style="margin-top: 12pt; margin-bottom: 12pt;"><span style="font-size: 11pt; font-family: Arial, sans-serif;">Learn more about us and apply today at </span><strong><span style="font-size: 11pt; font-family: Arial, sans-serif;">travelinc.com</span></strong></p> <div style="white-space: pre-wrap; text-align: center;"> </div> <!--_dfFormat_=html--><div> <div> <div> <div> <p style="margin-top: 0in; margin-bottom: 0pt; margin-left: 40px; white-space: pre-wrap;"> </p> <div style="text-align: left;"><span style="font-size: small; font-family: Arial;"><span style="color: #050505;">This is a remote position which will be located at the associate’s permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location.</span></span></div> <em><br></em> <p> </p> <p style="margin-top: 0in; margin-bottom: 0pt; margin-left: 40px; white-space: pre-wrap;"><em>Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at <a rel="noopener" href="mailto:hr@travelinc.com" target="_blank">hr@travelinc.com</a>.</em><br> </p> <div style="white-space: pre-wrap; text-align: center;"><em style="background-color: #ffffff; font-family: Arial, Helvetica, sans-serif;"><strong><span style="color: #410099; font-size: 16px;">Connecting innovative technology with superior service to advance business travel</span></strong></em></div> </div> </div> </div> </div> <!--_dfFormat_=html-->