[Remote] Client Service Representative/Receptionist - Animal Care Center of Aurora - CO

Note: The job is a remote job and is open to candidates in USA. Veterinary Innovative Partners is a network of veterinarian-owned-and-operated hospitals across twelve states, seeking a dedicated Customer Service Representative/Receptionist. In this role, you will be the first point of contact for clients, providing exceptional service and support while managing appointments and administrative tasks. Responsibilities • Greet clients warmly and professionally, creating a welcoming and comforting atmosphere • Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources • Answer phone calls, address client inquiries, and provide information about our services and policies • Efficiently manage client check-ins, verifying patient information, updating records, and obtaining necessary paperwork • Process payments accurately and provide clients with detailed invoices and receipts • Coordinate smooth check-out processes, including scheduling follow-up appointments and providing post-operative care instructions • Maintain accurate electronic and paper records, including patient files, appointment logs, and client communication • Handle administrative tasks such as filing, faxing, scanning, and data entry • Manage and update client information in the practice management software • Provide basic information about preventive care, vaccinations, and medications • Assist clients with completing forms, explaining treatment plans, and addressing concerns • Collaborate effectively with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow and excellent client service • Assist in coordinating appointments, procedures, and special requests Skills • Excellent interpersonal and customer service skills, with a friendly and professional demeanor • Strong communication skills, both verbal and written, for effective client interaction and team collaboration • Ability to multitask and handle a fast-paced environment with attention to detail • Proficiency in using computer software, including practice management systems and Microsoft Office • Organizational skills to manage appointments, records, and administrative tasks • Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being • Previous experience in customer service or reception, preferably in a veterinary or healthcare setting, is a plus Benefits • Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off • Paid Holidays • Short Term & Long Term Disability • Training & Development • Tuition assistance • Uniform allowance • Discounted healthcare for personal pets Company Overview • Veterinary Innovative Partners is a veterinary hospital and serves on committees of veterinary associations. It was founded in undefined, and is headquartered in Fairfax Station, Virginia, USA, with a workforce of 501-1000 employees. Its website is https://vip-vet.com. Apply tot his job Apply To this Job