PMO Manager - Professional Services Delivery

Title: PMO Manager - Professional Services Delivery Reports To: SVP Account Management Services Location: Portsmouth, NH; Portland, ME; Boston, MA Opportunity Overview: TalentScale Partners, a boutique executive search and recruiting firm, is working with a fast growing SaaS ecommerce client to hire a PMO Manager focused on client-facing professional services delivery. The PMO Manager will lead delivery operations across our client's high-volume Professional Services organization. This organization delivers website builds, enhancements, and ongoing client services. As the business scales, it is investing in a dedicated PMO leader to own how work flows through the system. Our client designed this position for someone who has led delivery inside a creative agency, web development firm, or SaaS Professional Services organization, and who knows how to bring structure, predictability, and business discipline to fast-moving client work. This is NOT a senior individual contributor project manager role, and NOT an IT, manufacturing, construction, infrastructure, capital projects or enterprise transformation PM role. Strong preference for New Hampshire, Maine, Massachusetts location for frequent in-person collaboration. What the PMO Manager Will Do • Lead the Project Management Office for Professional Services. • Lead delivery across dozens to hundreds of concurrent, deadline-driven client projects. • Directly manage and coach a small team of Project Managers. • Own project intake discipline and start-date governance. • Monitor capacity, utilization, and delivery risk across a large project portfolio. • Translate delivery data into clear insights and recommendations for senior leadership. • Partner closely with Finance and Services leadership on forecasting and execution. • Play a key role in defining requirements for a future Professional Services Automation platform. Background That Fits This Role Well • 8+ years of experience in client-facing Professional Services delivery, delivery operations, or PMO leadership - ideally in a SaaS, web development, or creative agency environment. • 3+ years of direct people leadership, managing client-facing Project Managers or delivery leads, and holding them accountable for execution quality and outcomes. • Hands-on experience owning or operating within a PMO, with responsibility for delivery governance, standards, and consistency across multiple projects. • Demonstrated success managing delivery capacity, utilization risk, and portfolio-level execution, not just individual projects. • Comfort operating in a waterfall or deadline-driven delivery model, rather than pure Agile product development environments. • Practical, hands-on understanding of Professional Services economics, including time tracking, billable utilization, forecasting, and how delivery decisions impact margin and revenue. • Experience producing and interpreting executive-level delivery and revenue reporting, with the ability to translate data into recommendations and decisions. • Hands-on experience operating or supporting PSA-driven delivery environments (time tracking, utilization, reporting), not just project planning tools. • Strong cross-functional collaboration skills, especially partnering with Finance, Sales, and Services leadership. • A working knowledge of PMI-based project management frameworks and governance standards, with the ability to apply structure without over-engineering. • A leadership style that is structured, hands-on when needed, empathetic, and effective at bringing repeatability and calm to fast-moving delivery teams. • PMP or similar program management certification is strongly preferred. Preferred Qualifications • Candidates whose background is primarily internal program management, transformation, or capital projects are unlikely to be a fit for this role. • SaaS or subscription-based Professional Services experience, ideally within a creative or web development agency model. • Prior involvement in PSA selection, implementation, or migration initiatives. • Familiarity with EOS or similar operating frameworks used in scaling services organizations. • New Hampshire, Maine, Massachusetts location for frequent in-person collaboration. What the Employer Offers • Competitive salary. • Health, dental, vision, and 401(k) plans. • Unlimited Flexible Time Off (FTO). • Minimal travel, estimated 10% annually. TalentScale Partners is a boutique executive search and recruiting firm purpose-built for high-growth organizations, venture-backed startups, and PE portfolio companies. We focus on partnering with our clients to attract, select and hire top-tier leaders and high-impact team members through executive & retained search, project-based recruiting, embedded RPO & contract recruiting, and fractional TA leaders and professionals. Learn more at our website and follow us on LinkedIn. Apply tot his job Apply To this Job