Customer Care Specialist - Remote

<h3><strong>About Us</strong></h3><p>We’re a purpose-driven organization built around people — not policies. Our mission is to protect working families and empower motivated individuals to build flexible, meaningful careers that align with their goals and lifestyle.</p><p>Our foundation is built on <strong>growth, freedom, and connection.</strong> Every team member has the opportunity to thrive in a supportive environment powered by innovative systems, one-on-one mentorship, and a culture grounded in integrity and teamwork.</p><p>For over 60 years, we’ve proudly partnered with unions, associations, and members across North America to provide trusted benefit programs that make a real impact. As we continue to expand, we’re looking for new professionals who are ready to grow, lead, and create meaningful change through their work.</p><hr><h3><strong>The Position</strong></h3><p>As a representative of our agency, you’ll play a key role in helping families understand and access the protection they deserve. You’ll educate clients on their benefits, answer important questions, and ensure they have the peace of mind that comes from being truly covered.</p><p>This isn’t just about insurance — it’s about <strong>building trust, simplifying information, and guiding families</strong> toward decisions that protect their futures.</p><hr><h3><strong>Key Responsibilities</strong></h3><ul><li><p>Build lasting client relationships grounded in communication and care</p></li><li><p>Support policyholders with claims, coverage updates, and benefit explanations</p></li><li><p>Present complex information in a clear, accessible way</p></li><li><p>Collaborate with leadership to enhance client satisfaction and team performance</p></li><li><p>Serve as a dependable point of contact for all member inquiries</p></li><li><p>Engage in ongoing mentorship, leadership training, and professional development</p></li></ul><hr><h3><strong>Who You Are</strong></h3><ul><li><p>A confident communicator with strong interpersonal skills</p></li><li><p>Empathetic, positive, and driven to make an impact</p></li><li><p>Comfortable working remotely and using digital tools</p></li><li><p>Self-motivated, organized, and results-oriented</p></li><li><p>Experience in customer service, insurance, or sales is an asset (but not required)</p></li><li><p>Eligible to work in the United States or Canada</p></li></ul><hr><h3><strong>What We Offer</strong></h3><ul><li><p><strong>Remote flexibility</strong> – work from anywhere with a reliable internet connection</p></li><li><p><strong>Weekly pay & performance bonuses</strong> – consistent income with growth potential</p></li><li><p><strong>Personalized mentorship</strong> – direct guidance to help you succeed and advance</p></li><li><p><strong>Career advancement</strong> – clear, fast-track paths into leadership roles</p></li><li><p><strong>Supportive culture</strong> – a mission-driven team that celebrates your success</p></li><li><p><strong>Meaningful work</strong> – make a real difference in families’ lives every day</p></li></ul><h1></h1>