Business Analyst - Tolling Back-Office Modernization (Azure Cloud) - Remote

Key Responsibilities: • Analyze defect tickets and change requests (CRs) across assigned modules (Collections, Transactions, etc.). • Review requirements using RTM (Requirements Traceability Matrix), RDD (Requirements Design Document), and User Stories. • Perform root cause analysis (RCA) for defects and validate against business requirements and technical specifications. • Document findings and prepare CRs or RCA reports for development teams. • Ensure proposed solutions align with product architecture, technical standards, and compliance requirements. • Collaborate closely with business stakeholders, development teams, and QA to ensure end-to-end resolution. • Support interface analysis between client Vector and external vendors (payment processing, reporting systems). • Participate in backlog grooming, UAT support, and go-live readiness activities. Required Skills & Experience: • Strong understanding of tolling systems, electronic toll collection (ETC), and back-office operations. • Experience with cloud-based platforms (preferably Azure) and data migration projects. • Proficiency in requirements analysis, RTM, RDD, and Agile user stories. Ability to perform root cause analysis and write clear CRs and RCA documentation. • Familiarity with interfaces, API integrations, and backend data flows.. • Prior experience in transportation/tolling domain or large-scale modernization programs is a plus. Apply tot his job Apply To this Job