Experienced Customer Support and Data Entry Virtual Assistant – eCommerce Growth Opportunity with arenaflex – Contract to Hire Position

Welcome to arenaflex

arenaflex is a thriving eCommerce business with a unique approach, focusing on branded products and operating a subscription-based model that delivers carefully curated packages to our customers. We prioritize quality, consistency, and customer satisfaction, setting us apart from traditional dropshipping models. As we expand into France, we're seeking a dedicated and experienced Customer Support and Data Entry Virtual Assistant to join our team and contribute to our growth.

Why Join arenaflex?

At arenaflex, we believe in investing in our team members and providing them with the opportunities and resources they need to grow and succeed. By joining our team, you'll become part of an ambitious and dynamic group of professionals who are passionate about delivering exceptional customer experiences. Here are just a few reasons why you should consider joining us:

• Long-term Stability: We're committed to building long-term relationships with our team members and providing them with the stability and security they need to thrive.
• Performance-Based Raises & Bonuses: We recognize and reward outstanding performance, providing our team members with the opportunity to earn raises and bonuses based on their achievements.
• Career Growth: With arenaflex, you'll have the opportunity to grow and develop your skills, with potential career advancement opportunities, including management positions.
• 100% Remote Work: We believe in providing our team members with the flexibility and autonomy they need to work effectively, which is why we offer 100% remote work arrangements.
• Training Provided: We're committed to providing our team members with the tools and training they need to succeed, including video training, Standard Operating Procedures (SOPs), and ongoing support.
• Be Part of an Ambitious Team: By joining arenaflex, you'll become part of a dynamic and ambitious team that is passionate about delivering exceptional customer experiences and driving business growth.

About the Role

As a Customer Support and Data Entry Virtual Assistant with arenaflex, your primary responsibilities will include providing exceptional customer support and performing data entry tasks. Initially, you'll be working 8 hours per week, with the potential for growth and increased hours as you become more familiar with our operations and demonstrate your value to the team. If you're successful in this role, you'll have the opportunity to move into a management position over time, providing you with a clear career progression path.

Main Responsibilities

As a Customer Support and Data Entry Virtual Assistant with arenaflex, your main responsibilities will include:

• Handling Customer Complaints: Responding to customer complaints in a professional and courteous manner, resolving issues efficiently and effectively.
• Responding to Customer Emails: Responding to customer emails regarding refunds, tracking numbers, and FAQs, providing timely and accurate information to our customers.
• Keeping Records: Maintaining accurate and up-to-date records of customer complaints, refunds, and interactions, using our CRM system and other tools as required.
• Contributing to Customer Support Processes: Contributing to the development and improvement of our customer support processes, identifying areas for improvement and implementing changes as needed.
• Ensuring Response Times: Ensuring that all customer inquiries are responded to within 24 hours, providing our customers with timely and effective support.

Required Skills and Knowledge

To be successful in this role, you'll need to have:

• Fluent Written and Spoken English: Excellent communication skills, with the ability to write and speak clearly and effectively in English.
• Customer Support Experience: At least 2 years of experience in customer support, with a proven track record of providing exceptional customer service.
• Organizational Skills: Strong organizational skills, with the ability to prioritize tasks, manage your time effectively, and meet deadlines.
• Motivation and Eagerness to Learn: A motivated and eager attitude, with a willingness to learn and develop your skills, and to take on new challenges and responsibilities.
• Availability for Weekly Team Calls: Availability to participate in weekly team calls, to discuss ongoing projects, share knowledge and best practices, and align with the team's goals and objectives.
• Commitment to 8 Hours per Week: A commitment to work a minimum of 8 hours per week, with the potential for increased hours as you become more familiar with our operations.
• Not Currently Working Full-Time: Not currently working a full-time job elsewhere, to ensure that you have the time and availability to dedicate to this role.
• Availability to Start Immediately: Availability to start immediately, to ensure that we can quickly onboard you and get you up to speed with our operations.

Platforms and Tools

We use a range of platforms and tools to manage our operations, including:

• Shopify: Our eCommerce platform, which we use to manage our online stores and process customer orders.
• Slack: Our team communication platform, which we use to collaborate, share knowledge and best practices, and align with the team's goals and objectives.
• DeepL: Our translation tool, which we use to translate customer communications and provide support in multiple languages.
• G Suite: Our productivity suite, which includes Google Docs, Sheets, and other tools that we use to manage our operations and collaborate with the team.
• Gmail: Our email management platform, which we use to manage customer communications and provide support via email.
• ChatGPT: Our AI-powered customer support tool, which we use to assist with customer responses and provide timely and accurate information to our customers.

What We Provide

At arenaflex, we're committed to providing our team members with the tools and resources they need to succeed. Here are just a few things that we provide:

• Video Training: Comprehensive video training to ensure that you understand the role and our operations, and to provide you with the knowledge and skills you need to succeed.
• Standard Operating Procedures (SOPs): Detailed SOPs that outline our processes and procedures, to ensure that you have a clear understanding of what's expected of you and how to perform your tasks effectively.
• Support from the Lead Customer Support: Ongoing support and guidance from our Lead Customer Support, who will be available to answer your questions, provide feedback and coaching, and help you to develop your skills and knowledge.

Career Growth Opportunities

At arenaflex, we're committed to providing our team members with opportunities for growth and development. As you gain experience and demonstrate your value to the team, you'll have the opportunity to take on new challenges and responsibilities, and to advance your career. Here are just a few examples of the career growth opportunities that may be available to you:

• Management Positions: The opportunity to move into a management position, where you'll be responsible for leading a team and driving business growth.
• Specialized Roles: The opportunity to specialize in a particular area of our operations, such as customer support, data entry, or marketing.
• Leadership Development: The opportunity to develop your leadership skills, through training, coaching, and mentoring.

Work Environment and Company Culture

At arenaflex, we're proud of our dynamic and supportive work environment, and our company culture that values innovation, teamwork, and customer satisfaction. Here are just a few things that you can expect from our work environment and company culture:

• Collaborative Team: A collaborative and supportive team environment, where you'll have the opportunity to work with a diverse group of professionals who are passionate about delivering exceptional customer experiences.
• Flexible Work Arrangements: Flexible work arrangements, including 100% remote work, to ensure that you have the autonomy and flexibility you need to work effectively.
• Recognition and Rewards: Recognition and rewards for outstanding performance, including bonuses, raises, and other incentives.

Compensation, Perks, and Benefits

At arenaflex, we offer a competitive compensation package, including a starting rate of $5 per hour during the trial period, with the potential for increases based on performance. We also offer a range of perks and benefits, including:

• Performance-Based Bonuses: Bonuses based on performance, to recognize and reward outstanding achievement.
• Professional Development Opportunities: Opportunities for professional development, including training, coaching, and mentoring.
• Flexible Work Arrangements: Flexible work arrangements, including 100% remote work, to ensure that you have the autonomy and flexibility you need to work effectively.

Conclusion

If you're a motivated and experienced customer support professional who is looking for a new challenge and opportunity for growth, we'd love to hear from you. Please reply with your previous experience and explain why you would be a great fit for this role. We look forward to receiving your application and discussing this opportunity further with you.