**Experienced Customer Success Agent – Freelance / Contractor Opportunity at arenaflex**

**Join arenaflex, a leading digital platform for investing with a sustainability impact, in our mission to make millions of people impact investors.** At arenaflex, we're revolutionizing the way people invest their money in companies that represent the causes they care about – without sacrificing returns along the way. Our platform empowers individuals to invest in their values, and we're on a mission to make a tangible impact on the world. As a Customer Success Agent, you'll play a crucial role in delivering exceptional customer experiences and helping our impact investors achieve their goals. **About arenaflex** arenaflex is a pioneering digital platform that's changing the face of sustainable investing. Our platform is designed to make it easy for people to invest in companies that align with their values, and we're committed to making a positive impact on the world. With a strong focus on customer success, we're looking for a talented freelancer or contractor to join our team and help us achieve our mission. **Your Role** As a Customer Success Agent at arenaflex, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. Your key responsibilities will include: * **Championing our customers**: Understanding their needs and how arenaflex helps them achieve their goals. * **Providing expert support**: Handling customer inquiries via phone, chat, and email about arenaflex and impact investing. * **Shaping our product**: Gathering customer feedback to help improve the platform and create a seamless user experience. * **Facilitating onboarding**: Guiding customers through account setup, verification, and getting started with arenaflex. * **Driving continuous improvement**: Contributing to refining customer touchpoints and updating resources like our FAQ section. **What We're Looking For** We're seeking a talented freelancer or contractor who's passionate about sustainable investing and customer success. You'll be an excellent fit for this role if you: * **Are fluent in German and English** (C1 level or higher in both). Swiss German and/or French are a plus. * **Have a passion for spreading the word about sustainable investing** and arenaflex's mission. * **Possess excellent problem-solving skills** and empathy for customer needs. * **Enjoy using technology**, including CRM tools (e.g., Jira, Zendesk) and standard office applications (e.g., G-Suite, MS Office). * **Have experience with phone and email support**. * **Are curious about finance** and how sustainable investing can change the world (financial knowledge is a bonus, not a requirement). **What We Offer** As a freelancer or contractor working with arenaflex, you'll enjoy: * **Flexibility**: Work remotely and set your own schedule. * **Purpose-driven work**: Contribute to a mission that's making a tangible impact. * **A collaborative team**: Join a dynamic, supportive group of colleagues who care about your success. * **Professional growth**: Learn from a high-performing team in a fast-paced startup environment. * **Competitive compensation**: Paid per agreed terms for your contributions, with the opportunity to work on exciting and meaningful projects. **Application Details** * **Workload**: Flexible (suggested 80–100%) * **Start Date**: ASAP * **Location**: Remote, based in Poland We encourage applications from diverse backgrounds and those who may not meet all the listed criteria. If you're passionate about sustainable investing and customer success, we want to hear from you! **Apply Now** Don't miss this opportunity to join arenaflex's mission to make millions of people impact investors. Apply now to become a part of our dynamic team and help us deliver exceptional customer experiences. Apply for this job