Customer Support Advisor – Bilingual English/Spanish

Job Description: • Provide assistance and respond to inquiries from US-based business customers through phone (inbound and outbound), offering technical support and education for the app. • Handle email inquiries and effectively multi-task to manage a large volume of calls. • Resolve issues on the first contact, manage inquiries and data through internal systems, and maintain accurate records of all interactions and concerns via our CRM (Salesforce). • Maintain a positive, empathetic, and professional attitude toward customers at all times. • Report critical issues to the technical support team and provide timely, valuable feedback to the company regarding service, bug, or provider concerns. • Continuously improve your understanding of the app and enhance your customer service skills. • Work respectfully with peers, other teams, and departments, maintaining a positive attitude at all times. Requirements: • Customer service and/or technical support experience, preferably with technology/SaaS companies • Fluency in English and Spanish. • A proven ability to manage high-volume customer interactions (calls and emails) while maintaining quality and composure. • Strong technical aptitude and ability to adapt quickly and handle challenging situations as they arise. • A "People First" mindset, with clear empathy and a professional communication style. • Strong knowledge of Windows, iOS, Android, web browsers, and GSuite. • Ability to combine technical “know how” with exceptional soft skills including but not limited to strong empathy, patience, communication and listening skills. • Comfortable working under time pressure. Benefits: • Remote work with $50/month home phone/internet reimbursement. • Comprehensive health, dental, and vision coverage with UHC. • Company paid STD and LTD, and Basic Life Insurance at 1x salary. • FSA/HSA's available - Booksy contributes $1,000/$2,000 to the HSA for employee/employee plus. • Accident/Hospital/Critical Illness voluntary plans available. • 401k - 50% match up to 8% of contributions paid annually/ 3-year vesting period. • PTO - Exempt employees - unlimited with manager approval. Non-exempt employees - 160 hours/year (does not roll over). • 12 Holidays observed. • Parental Leave - 12 weeks of paid leave. • EAP (Employee Assistance Program). • Voluntary Pet Insurance through Fetch. • Financial wellness tools through SoFi and Ladder. • Discounts via Perkspot. • Booksy benefit $50 per month to use on services in our app. Apply tot his job Apply To this Job