Member Executive
Job Details:
Job Title: Member Services Representative
Location: Remote (Must live in Oklahoma)
Duration: 6+ Months
Pay Range for role: $16.00 - $18.00per hr.
Schedule: Monday through Friday 8:30am to 5pm CST
Position Summary:
• The Coordinator III will work directly with other coordinators to ensure quality of work delivered, performance/productivity benchmarks are met, and all compliance related issues are properly addressed, trained and coached on a consistent basis.
• The Enrollment Coordinators play a critical role in working with our new member clients to determine eligibility and perform various enrollment activities.
• Enrollment Coordinators interface with both individual plan members and employer group and requires a strong focus around accurate and timely customer support to ensure client enrollment and retention.
• The Enrollment Coordinator III reports directly to the Enrollment Supervisor, also functioning as SME (Subject Matter Expert) in the functions, processes, and eligibility procedures as they relate to Medicare Part D enrollment and CMS (Center for Medicare/Medicaid Services) Standards.
Duties:
• Administrative Support: Manage calendars and day-to-day administrative needs for the VP and Sr. Director within the Merchandising Team. Schedule and plan meetings, manage budgets, arrange travel, and prepare materials as necessary.
• Business Reporting and Analytics: Run Daily sales, seasonal reporting, weekly vendor reporting and analyze market data to assist in decision making. Conduct special projects and perform analysis to support strategic priorities.
• Communication Development: Communicate effectively, both verbally and on paper, to Merchandising and Cross-Functional teams throughout the organization. Work closely with outside partners. Assist with communication on overall performance, sales, sell thru and ad planning. Support the development of presentations for mid-level and senior executives.
Experience:
• At least 3 years of overall related experience of Center for Medicare/Medicaid Services (CMS) guidelines for Medicare Part D enrollment processes or previous work experience in regulatory environment
• Comfortable in both team player and team lead roles Dependable/Responsible/Accountable
• Excellent spoken and written communication skills
• Capable of managing through transition, while fostering a positive team environment
• Confident in decision making ability within strict timelines
• Exceptional prioritization and organizational skills
• Acts with integrity and uses sound judgment in dealing with confidential information
Education:
• High school diploma or GED required
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