**Experienced Customer Support Specialist – Uplisting**

At arenaflex, we're revolutionizing the short-term rental industry with innovative solutions that empower property managers and owners to succeed. As a Customer Support Specialist on our Uplisting team, you'll play a vital role in delivering exceptional customer experiences, driving business growth, and shaping the future of the industry. **About arenaflex and Uplisting** arenaflex is a leading data insights and analytics company that provides actionable data and market intelligence to property managers, investors, and hospitality professionals. Our innovative platform transforms raw data into valuable insights that drive success in the dynamic vacation rental marketplace. Founded in 2015, we've grown into the premier provider of data and business intelligence for the billion-dollar travel and vacation rental industry, with offices in Denver and Barcelona. In 2023, arenaflex acquired Uplisting, an innovative tech company that's revolutionizing the short-term rental market. We empower property managers and owners with advanced tools that streamline operations, drive direct bookings, and enhance overall performance. As we expand into the US market, we're seeking a talented Customer Support Specialist to join our Uplisting team. **The Role** As a Customer Support Specialist, you'll be the face of arenaflex, providing top-notch assistance to our customers and empowering them to succeed. You'll be responsible for: * Supporting users with confidence, guiding them through Uplisting by becoming an expert on our product, features, and integrations * Providing top-notch assistance, handling live chats, emails, and support calls with professionalism and care * Troubleshooting and problem-solving, identifying and resolving customer issues efficiently * Collaborating across teams, working closely with other departments to improve processes, enhance the customer experience, and reinforce our customer-centric approach * Living our core values, embodying being Happy, Hungry, and Honest in everything you do **What You'll Need to Be Successful** * Fluent or near-native English proficiency – strong communication skills, both written and spoken. Additional languages a plus * Tech-savvy and analytical – able to interpret data, troubleshoot issues, and use various tools effectively * Customer-focused mindset – always striving to provide the best experience for customers * Strong multitasking skills – comfortable managing live chats, emails, and calls efficiently * A solid foundation of experience – at least a couple of years in a customer support or related role * Flexibility with working hours – able to adapt to different shifts as needed. Uplisting support operates 24/5/365, with weekday shifts running Monday to Friday at 06:00-14:00, 12:00-20:00, 15:00-23:00, and 23:00-07:00 (GMT), as well as weekend shifts from 06:00-14:00. The main shift for this position is from 12:00-20:00 (GMT) **What You'll Get to Do** * Support users with confidence, guiding them through Uplisting by becoming an expert on our product, features, and integrations * Provide top-notch assistance, handling live chats, emails, and support calls with professionalism and care * Troubleshoot and problem-solve, identifying and resolving customer issues efficiently * Collaborate across teams, working closely with other departments to improve processes, enhance the customer experience, and reinforce our customer-centric approach * Live our core values, embodying being Happy, Hungry, and Honest in everything you do **What You Can Expect from Us** * Competitive base salary * 36 holidays per year * Continuing education stipend * Individual growth plan to progress in the role * Language lessons with Preply (French-German-Italian-Spanish) * Talented international team and a vibrant work environment * Bottom-up management: we listen to your ideas and implement them **Hiring Process** * First stage: Online interview with the People Team (Online-30min) * Second stage: Written exercise * Third stage: Online interview with the Hiring Manager + Peers (1hour) **Ideal Start Date** April **The arenaflex Team** We're a tight-knit group of engineers, scientists, and creatives that is driven to empower the next generation of shared economy entrepreneurs. In short: Life is never boring here. And we genuinely live and breathe our company values: Be Curious, Be Customer-Obsessed, Take Action, Act with Ownership, and Enjoy the Ride. People who are ready to exemplify these values are especially encouraged to apply. **Equal Employment Opportunity** arenaflex seeks to attract the best-qualified candidates who support the mission, vision, and values of the company and those who respect and promote excellence through diversity. We are committed to providing equal employment opportunities (EEO) to all employees and applicants without regard to race, color, creed, religion, sex, age, national origin, citizenship, sexual orientation, gender identity and expression, physical or mental disability, marital, familial or parental status, genetic information, military status, veteran status, or any other legally protected classification. **Disability Accommodation** We are committed to making our application process and workplace accessible for individuals with disabilities. Upon request, arenaflex will reasonably accommodate applicants so they can participate in the application process unless doing so would create an undue hardship to arenaflex or a threat to these individuals, others in the workplace, or the company as a whole. To request accommodation, please email compliance@arenaflex.co. Please allow for 24 hours to process your request. **Data Privacy Notice for Applicants** By applying for the above position, you will confirm that you have reviewed and agreed to our Data Privacy Notice for Applicants. **Apply Now** To apply for this exciting opportunity, please submit your application, mentioning the word **GRACIOUS** and tagging RMzguNjguMTM0LjE5NA==. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human. Apply To This Job Apply for this job