[Remote] Customer Success Specialist - $29 - $38 per hour

Note: The job is a remote job and is open to candidates in USA. 7Seventy Recruiting is focused on delivering exceptional client experiences. The Customer Success Specialist serves as a primary point of contact for clients, ensuring inquiries are handled promptly and supporting ongoing engagement and account health. Responsibilities • Respond to customer inquiries within 30 minutes and resolve issues within 24 hours whenever possible • Manage multiple inboxes and ensure inquiries are routed to the appropriate team members • Communicate with customers via email and text using CRM and ticketing systems • Understand the full client journey and proactively identify opportunities to improve satisfaction • Handle customer concerns and conflicts professionally while adhering to company policies • Collaborate with internal teams to resolve disputes and escalations • Update client account settings when portal access limitations require manual adjustments • Track and document all customer communications and requests accurately • Support monthly retention goals in partnership with Sales and Customer Success leadership • Escalate high-priority issues promptly and communicate key updates to leadership • Contribute to the development of metrics to track customer satisfaction and brand perception Skills • 2+ years of experience in customer success or customer-facing roles • Strong track record of improving client satisfaction and retention • Excellent written and verbal communication skills • Ability to manage time effectively in a fast-paced environment • Strong organizational and multitasking skills • Self-motivated and capable of working independently • Comfortable handling conflict and difficult conversations professionally • Strong interpersonal skills with the ability to build lasting client relationships • Experience using CRM or ticketing systems • Real estate industry knowledge is a plus but not required Company Overview • 7Seventy Recruiting connects employers with qualified candidates through transparent, data-driven recruitment solutions. It was founded in undefined, and is headquartered in Vancouver, British Columbia, CA, with a workforce of 2-10 employees. Its website is https://7seventy.net/. Apply tot his job Apply To this Job