Experience Researchers

Senior Experience Design Researcher I#26-04683 $68.03-$70.07 per hour Charlotte, NC All On-site Job Description Our Client, a Commercial Banking company, is looking for a Senior Experience Design Researcher I for their Charlotte, NC/Raleigh, NC/Atlanta, GA location. Responsibilities: The Senior Experience Design (XD) Researcher delivers business objectives through the creation of superior digital user experiences for client clients, prospects, and employees with leadership and strategy responsibilities within a product line. The Senior Experience Design Researcher conducts qualitative and quantitative research that creates a competitive advantage for client by understanding client needs, gathering client feedback on concepts and released products, and providing user data that can drive strategic product development decisions. Lead research activities for a group of Agile teams, identifying opportunities, prioritizing efforts according to business value, educating teams on value, and measuring business outcomes. Develop/measure Experience Design key performance indicators that correlate with business revenue and financial key performance indicators. Scientifically conduct user research studies to provide measurements of value to the client that can be used to refine product strategies and that identifies client needs, met and unmet by current client products. Plan and conduct user research using techniques such as usability testing, remote moderated and unmoderated studies, performance benchmarks, competitive benchmarks, structured surveys, user interviews, focus groups, ethnographic research, contextual inquiry, opinion benchmarks, longitudinal studies, diary studies, concept testing, card sorting and tree testing. Analyze research data scientifically using the appropriate statistical analysis, comment analysis, and other quantitative and qualitative data analysis techniques. Summarize research findings for project teams by creating usability problem lists, user requirements, and personas, scenarios, and presentations. Requirements: BS with 6 years or MS degree with 3 years' experience in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, HCI, Human Factors, other related field or equivalent work experience. Minimum of 2-3 years of experience in the role of an experienced design researcher Strong knowledge of research techniques and the understanding of when to use what technique to ensure validity of data collected when conducting research with human participants. Extensive knowledge of experimental design to ensure bias is not introduced in the conducting of user research. Track record of conducting complex research projects and delivering transformative insights. Experience representing and evangelizing user research to business partners. Excellent leadership, communication, collaboration, and presentation skills. Advanced degree (MS or PhD) in UX, Interaction Design, Human-Computer Interaction, Psychology, Sociology, UX, HCI, Human Factors, or related field. Experience in agile development. Strong background in the statistical analysis of results generated through research with humans, utilizing parametric and nonparametric statistics and statistical analysis software such as SPSS or SAS. Experience with management of large datasets Experience using a remote usability platform such as User Zoom, UserTesting or others. Background in Cognitive/Applied/Experimental Psychology, or Behavioral Economics. Banking or financial services experience. Why Should You Apply? Health Benefits Referral Program Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws. Apply tot his job Apply To this Job