Client Success Consultant – Assistant Solutions

Job Description: • Serve as the liaison between clients, contractors, and internal teams to ensure timely and successful service delivery aligned with client needs • Communicate, present, and influence effectively and credibly at all organizational levels, including executive and C-suite stakeholders • Understand clients’ business objectives, challenges, and priorities to provide strategic guidance and support • Envision the long-term potential of client/contractor relationships by consistently adding value and upselling BELAY solutions • Provide consulting on best practices, tips, and efficiency strategies to optimize virtual engagements • Develop action plans with clients and contractors, track implementation, and follow up to ensure exceptional experience • Maintain current job knowledge through ongoing education, professional reading, networking, and participation in industry organizations • Collaborate with relevant parties to ensure smooth transitions regarding contract modifications and terminations • Manage conflict with effective problem solving and strong emotional intelligence • Maintain proficiency and ensure timely updates in cloud-based CRM systems, ensuring daily activity, reporting, and deal status are current • Thoughtfully match contractors with clients to foster successful, long-term relationships • Ensure accurate documentation and communication across platforms including Google Workspace and CRM • Conduct routine account reviews with the Client Relations Manager to proactively identify sales opportunities Requirements: • MUST RESIDE IN THE ATLANTA, GA AREA • Bachelor’s degree or equivalent work experience • Strong verbal and written communication skills with a confident presence • Responsiveness and professionalism • Driven, relational, and intuitive with experience in client-facing roles • Able to apply sound judgment to plan and achieve goals while managing multiple tasks • Comfortable using video and phone calls as primary communication methods • Demonstrated proficiency with technology and tools essential for remote work • Ability to maintain a dedicated, distraction-free home office for standard Monday-Friday business hours Benefits: • Work at Home Opportunity • Full-time remote work • Occasional travel for some roles • Vibrant, award-winning company culture • W-2 employee status (full-time/part-time, exempt/non-exempt) • Base salary + bonus and commission Apply tot his job Apply To this Job