Property Management Support | Revela Platform | Hourly | Remote

Virtual Assistant & Platform Super Admin Property Management Support | Revela Platform | Hourly | Remote About This Role We are a property management services company using Revela — a comprehensive property management platform similar to AppFolio — to support rental property owners across their day-to-day operations. We are looking for a highly organized, tech-savvy Virtual Assistant who will serve a dual function: acting as a platform Super Admin with full back-office access to Revela, and as a hands-on operational VA who helps property owners manage the real-world demands of their rentals. This is not a purely administrative role. You will be the operational hub connecting property owners, tenants, vendors, and platform tasks. One hour you may be reconciling owner statements; the next you will be coordinating an emergency plumber. You need to be comfortable moving fluidly between software tasks and real-world coordination. What You Will Do Platform Administration (Revela Super Admin) •Manage and maintain the Revela platform on behalf of multiple property owners • Set up and configure owner accounts, properties, and units within the system • Onboard new property owners and train them on how to use Revela effectively • Troubleshoot platform issues and serve as the first point of contact for owner questions related to system functionality • Manage user permissions, roles, and access settings across the platform • Ensure data accuracy across all property records, lease terms, and financial entries Accounting & Bookkeeping Support • Enter and categorize income and expenses within Revela • Reconcile owner ledgers and assist with monthly financial reporting • Process rent payments, late fees, and security deposit transactions • Prepare and send owner statements and financial summaries • Flag discrepancies and escalate accounting issues as needed Leasing & Tenant Management • Post property listings and manage marketing within Revela • Review and process rental applications; communicate with prospective tenants • Track lease expirations, renewals, and move-in/move-out dates • Manage tenant communications regarding lease terms, payments, and notices Maintenance Coordination • Receive and log maintenance requests from tenants in the Revela system • Assign work orders and coordinate with vendors and contractors • Follow up on open maintenance tickets to ensure timely resolution • Source and vet vendors (plumbers, electricians, handymen, etc.) as needed • Keep property owners informed on maintenance status and costs General VA & Owner Support • Serve as a responsive point of contact for property owners via email, phone, or messaging • Draft correspondence including tenant notices, lease addenda, and vendor communications • Manage calendars, scheduling, and follow-up tasks on behalf of owners • Assist with document management and record keeping • Support property owners with ad hoc operational tasks as they arise Who You Are • Experience as a Virtual Assistant, Property Manager, or Operations Coordinator — ideally in real estate or property management • Hands-on experience with a property management platform such as AppFolio, Buildium, Propertyware, Rent Manager, or similar — experience with Revela is a strong plus • Solid understanding of basic bookkeeping and property management accounting • Strong communicator: professional written and verbal English is essential • Highly organized with the ability to manage multiple property owners and competing priorities simultaneously • Proactive problem-solver who takes initiative without waiting to be asked • Comfortable coordinating with vendors, contractors, and tenants directly • Tech-savvy and quick to learn new software tools and workflows • Reliable, responsive, and available during agreed working hours Preferred Qualifications • Prior experience as a super admin or back-office manager in a property management platform • Familiarity with U.S. residential property management practices and standards • Experience onboarding and training non-technical users on software platforms • Background in real estate, property management, or residential leasing Engagement Details • Hourly — ongoing, part-time to full-time depending on workload: Contract Type • Availability: Must be available to respond to time-sensitive matters (maintenance emergencies, etc.) within agreed response windows: • Location: while fully remote — candidates need to be on similar to US business hours How to Apply Please submit a proposal that includes: • A brief overview of your background in property management or real estate operations • Your experience with property management software (name the platforms and your role) • One or two examples of situations where you balanced both administrative/software tasks and real-world operational coordination simultaneously • Your hourly rate and general availability Apply tot his job Apply To this Job