CUSTOMER SUCCESS MANAGER - Remote at Get It - Marketing San Diego, CA

Senior Customer Success Manager (Remote) Get It is a fast-growing SaaS startup that transforms how eCommerce brands drive customer loyalty by offering a platform that enables merchants to launch paid membership programs. We're looking for a Senior Customer Success Manager to join our growing team. What You'll Do • Lead and optimize customer onboarding, ensuring a seamless and efficient experience while tailoring strategies to individual merchant needs. • Drive customer retention and growth, developing strong relationships with merchants and proactively addressing challenges. • Help build out Customer Success infrastructure, including measurement tools, key performance indicators (KPIs), knowledge bases, onboarding processes, educational content, and quarterly business reviews (QBRs). • Eventually, manage a portfolio of 50+ high-value merchants, providing strategic guidance and ensuring their continued success. • Recruit, lead, and develop junior Customer Success talent as the team expands. • Maintain accurate CRM records, ensuring all customer interactions and activities are documented. • Collaborate with Product, Sales, Operations, and Leadership to provide customer insights that shape future growth strategies. • Stay up-to-date with industry trends and competitor offerings, sharing insights with internal teams. • Act as the primary advisor and advocate for your merchants, guiding them throughout their membership program journey. What You Bring • 5+ years of experience in eCommerce, digital marketing, or customer experience—whether at a brand, agency, or SaaS company. • Proven success in a startup or high-growth environment, where you've helped build and refine customer success strategies. • Exceptional communication and presentation skills, with confidence in engaging stakeholders at all levels. • A passion for driving results and helping customers succeed—you're proactive, strategic, and solution-oriented. • Shopify Plus and HubSpot CRM experience (a plus, but not required). What Makes You a Great Fit • Empathetic: You understand merchants' challenges, anticipate their needs, and are dedicated to their success. • Accountable: You take ownership of your role and are committed to building scalable, effective processes. • Adaptable: You thrive in fast-paced environments and embrace change with a problem-solving mindset. • Positive & Collaborative: You bring a strong team spirit, excellent communication skills, and a proactive attitude. Perks & Benefits • Competitive salary + bonus potential • Health, dental, and vision benefits • Fully remote role – Work from anywhere in North America with reliable internet access • Flexible schedule – We respect work-life balance and encourage autonomy in managing your responsibilities • Unlimited PTO – Take time off when you need it, and truly disconnect • Growth opportunities – Help shape the future of the company and advance your career • Access to an incredible network – Collaborate with industry experts, investors, and advisors If you're excited about the opportunity to help shape the future of eCommerce loyalty programs, we'd love to connect! Apply today. Employment Type: Full-Time Salary: $52,000.00 – $139,000.00 per year J-18808-Ljbffr Apply tot his job Apply To this Job