Client Support Specialist

<div style="text-align:center;"><div style="text-align:left;"><strong>*THIS IS A 100% REMOTE OPENING*</strong><br> </div><div><strong>**To be considered for this position, please send a brief introduction video of no more than two minutes explaining why you are a good fit for the role to <a>HR@alia.services </a>**</strong></div><div style="text-align:left;"></div><div style="text-align:left;"><strong></strong></div><div style="text-align:left;"><br><strong>What We Do  </strong><br><br>At C.A. Fortune, we aspire to maintain our position as the nation’s leading consumer<br>brands agency. We realize how fortunate we are (pun intended) to offer comprehensive<br>solutions to our clients. From sales management to marketing, all the way down to<br>insights and e-commerce, our boutique service model offers a breadth of services to our<br>clients.  <br><br><strong>Who We Are  </strong><br><br>People. Passion. Purpose. Our people are the core of our business. Our unique<br>boutique service model allows our people to follow their passions with a purpose, all<br>while delivering excellent services to our clients. We are committed to living out our<br>values. We are fearless and curious innovators who lead with solutions, empower<br>others, and do the right thing, always. We are a family-first organization and recognize<br>the importance of a healthy and flexible work-life balance, a positive support system,<br>and the power of diversity and inclusion.  <br><br><strong>Overview of the Role  </strong><br><br>This role is designed to support our Sales Enablement Managers by owning<br>workflow, execution, and operational coordination across client workstreams.<br>You will play a critical role in ensuring that work moves efficiently, deadlines are met,<br>and nothing falls through the cracks. This position provides exposure across multiple<br>areas of the business while building strong operational and coordination skills within<br>a fast-paced environment.<br><br>This is not a passive support role. Success in this position requires ownership,<br>follow-through, and the ability to proactively keep work moving.<br><br><strong>What You’ll Do at C.A. Fortune  </strong></div><ul><li style="text-align:left;">Workflow & Execution Support</li><li style="text-align:left;">Own day-to-day execution of tasks across assigned SEM team(s)</li><li style="text-align:left;">Track progress across multiple workstreams and ensure deadlines are met</li><li style="text-align:left;">Proactively follow up on outstanding items and keeps work moving forward</li><li style="text-align:left;">Identify delays, gaps, or risks and escalate when needed</li><li style="text-align:left;">Presentation & Marketing Materials</li><li style="text-align:left;">Prepare and update sell sheets to support client initiatives</li><li style="text-align:left;">Assist with presentation updates for business reviews and internal meetings</li><li style="text-align:left;">Ensure all materials are accurate, complete, and ready for use</li><li style="text-align:left;">Client Data Management & Reporting</li><li style="text-align:left;">Maintain and update trackers, including promo planning and category review tracking</li><li style="text-align:left;">Support Salesforce updates and ensure data accuracy</li><li style="text-align:left;">Pull and organize recurring reports and ensure information is current and actionable</li><li style="text-align:left;">Communication Support</li><li style="text-align:left;">Prepare client-facing emails and follow-ups for SEM review and send</li><li style="text-align:left;">Ensure communication is complete, organized, and ready to go</li><li style="text-align:left;">Support follow-up preparation for ongoing client initiatives such as promo planning</li><li style="text-align:left;">Client & Internal Coordination</li><li style="text-align:left;">Gather and organize client information, contacts, and documentation</li><li style="text-align:left;">Maintain internal systems and ensure visibility across workflows</li><li style="text-align:left;">Support internal teams with coordination and execution needs</li><li style="text-align:left;">Shared Workflow Support</li><li style="text-align:left;">Manage shared inbox workflows and task intake</li><li style="text-align:left;">Log activity and maintain accurate tracking within Salesforce</li><li style="text-align:left;">Ensure tasks are documented, visible, and transitioned appropriately across teams</li></ul><div style="text-align:left;"><br><strong>What You Should Bring to the Table  </strong></div><ul><li style="text-align:left;">Strong organizational and time management skills</li><li style="text-align:left;">Ability to manage multiple tasks and deadlines simultaneously</li><li style="text-align:left;">High attention to detail</li><li style="text-align:left;">Strong written communication skills</li><li style="text-align:left;">Proactive mindset with the ability to anticipate needs</li><li style="text-align:left;">Ability to take ownership of work and follow through independently</li></ul><div style="text-align:left;"><br><strong>Candidate Will Stand Out If You Have  </strong></div><ul><li style="text-align:left;">Experience supporting sales, account management, or operations teams</li><li style="text-align:left;">Familiarity with Salesforce or CRM systems</li><li style="text-align:left;">Experience managing workflows, trackers, or project coordination</li><li style="text-align:left;">Interest in the CPG industry and client operations</li></ul></div> <div style="text-align:center;"><strong>**To be considered for this position, please send a brief introduction video of no more than two minutes explaining why you are a good fit for the role to <a>HR@alia.services </a>**</strong></div>