Remote Customer Service Representative

Contact Center Account Specialist Overview Citadel is seeking an experienced Contact Center Account Specialist to join our team. As a key member of our contact center, you will be responsible for delivering exceptional customer experiences while promoting and selling our products and services. • Respond to inbound phone and multimedia inquiries, meeting established metrics and service level agreements. • Maintain advanced knowledge of Citadel's product lines to provide accurate recommendations and troubleshoot service issues. • Identify customer needs through conversations and account reviews, promoting cross-selling opportunities and generating qualified referrals to other departments when necessary. • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction. • Meet and comply with all requirements set forth in the SAFE Act, including successful completion of background checks and obtaining a unique identifier from the NMLS. What We Offer • Opportunity to work in a dynamic and growing organization. • Comprehensive training program to develop your skills and expertise. • Competitive compensation and benefits package. • Collaborative and supportive work environment. Apply Job!