Experienced Remote Customer Service Representative for Pet Pharmacy – Delivering Exceptional Support to Pet Parents in Kentucky

Introduction to Chewy and Our Mission

At Chewy, America's #1 pet pharmacy, we are passionate about delivering an exceptional, memorable, and reliable experience for pet parents every time. Our team is made up of strong, passionate individuals dedicated to making pets, pet parents, and pet partners super happy. We believe that our success is driven by our ability to provide outstanding care and wellness services, and we are committed to fostering a culture of continuous improvement, quality, and service. If you are a customer-focused individual who is passionate about delivering exceptional support, we would love for you to consider joining our team as a Remote Customer Service Representative.

About the Role

In this role, you will be part of a dynamic team that is dedicated to providing exceptional support to our customers. As a Remote Customer Service Representative, you will be working from home and must remain a resident of Kentucky, reside within 90 miles of Louisville, Kentucky, and perform all work within the state of Kentucky. You will engage directly with pharmacy customers who contact Chewy for a variety of topics, primarily via inbound calls and other communication platforms. Your goal will be to research and problem-solve to determine appropriate solutions for the customer and follow up as needed to resolve issues.

Key Responsibilities

• Engage directly with pharmacy customers to resolve issues and provide support via inbound calls and other communication platforms
• Research and problem-solve to determine appropriate solutions for the customer and follow up as needed to resolve issues
• Go above and beyond to "wow" our customers by providing exceptional support and thinking critically to help our customers and provide solutions while adhering to high safety and regulatory standards
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Utilize technology and software to manage customer interactions and resolve issues efficiently

Essential Qualifications

To be successful in this role, you will need:

• 1-2 years of experience working in a customer-focused environment
• Excellent communication skills, both written and verbal
• Ability to multi-task and think critically to resolve customer issues
• Flexibility to shift schedule and work overtime as needed
• Maintain a quiet, dedicated workspace in your home with a reliable internet connection
• Must be able to pass background check for KY Rx Tech license

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working in a remote or virtual environment
• Knowledge of pet health and wellness
• Experience with customer relationship management (CRM) software
• Bilingual or multilingual skills

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Excellent communication skills: Ability to communicate effectively with customers, both written and verbal
• Problem-solving skills: Ability to research and problem-solve to determine appropriate solutions for the customer
• Critical thinking skills: Ability to think critically to help our customers and provide solutions while adhering to high safety and regulatory standards
• Time management skills: Ability to manage multiple customer interactions and prioritize tasks effectively
• Adaptability: Ability to adapt to changing situations and priorities

Career Growth Opportunities and Learning Benefits

At Chewy, we are committed to helping our team members grow and develop in their careers. As a Remote Customer Service Representative, you will have access to:

• Comprehensive training program: To help you develop the skills and knowledge you need to be successful in your role
• Ongoing coaching and feedback: To help you continue to grow and develop in your career
• Opportunities for advancement: To move into leadership or specialized roles within the company
• Professional development opportunities: To help you develop new skills and knowledge

Work Environment and Company Culture

At Chewy, we are committed to creating a positive and supportive work environment that allows our team members to thrive. As a Remote Customer Service Representative, you will be part of a dynamic team that is dedicated to delivering exceptional support to our customers. You will also be part of a company that values and embraces diversity and inclusion of all team members.

Company Culture Highlights

• Competitive pay and benefits: We offer competitive pay and benefits to our team members
• Supportive culture: We have a culture of belonging where you will feel valued for your skills and contributions
• Recognition and rewards: We recognize and reward our team members for their hard work and contributions
• Opportunities for growth and development: We offer opportunities for growth and development to help our team members achieve their career goals

Compensation, Perks, and Benefits

As a Remote Customer Service Representative at Chewy, you can expect:

• Competitive pay: We offer competitive pay to our team members
• Comprehensive benefits package: We offer a comprehensive benefits package that includes medical, dental, and vision coverage, as well as 401(k) matching and paid time off
• Perks and discounts: We offer perks and discounts to our team members, including discounts on pet products and services
• Opportunities for bonuses and incentives: We offer opportunities for bonuses and incentives to our team members who meet or exceed performance goals

Conclusion

If you are a customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity to join our team as a Remote Customer Service Representative. At Chewy, we are committed to helping our team members grow and develop in their careers, and we offer a positive and supportive work environment that allows our team members to thrive. Don't miss out on this opportunity to join a dynamic team and make a difference in the lives of pet parents and their pets. Apply today!