Experienced Customer Service Representative I – Remote or Hybrid Opportunity in Miami, FL, Delivering Exceptional Client Experiences and Driving Business Growth at blithequark

Introduction to blithequark

At blithequark, we pride ourselves on being a forward-thinking organization that values innovation, collaboration, and customer satisfaction. As a leading player in the financial services industry, we have established a strong presence in key markets, including Florida, the New York metropolitan area, Dallas, and Atlanta. Our commitment to excellence has earned us numerous accolades, including recognition as one of America's Most Trusted Companies and one of America's Greatest Workplaces for Job Starters. We foster a diverse and inclusive environment where all employees can thrive, grow, and achieve their goals, embodying our rally cry to GO FOR MORE.

Our Culture and Values

At blithequark, we believe that our people are our greatest asset, and we strive to provide a work environment that is supportive, stimulating, and empowering. We offer a range of benefits, including competitive compensation packages, comprehensive health insurance, and opportunities for professional development through our GO FOR MORE Academy and iCARE program. Our employees enjoy a healthy work-life balance, with retail branches operating Monday to Friday and flexible hybrid and remote work arrangements available for many positions.

Job Description

We are seeking an experienced Customer Service Representative I to join our team in Miami, FL. As a key member of our customer service team, you will be responsible for processing customer transactions, researching and resolving customer inquiries, and providing exceptional service to our clients. This is a hybrid or remote opportunity, with flexible scheduling available for candidates outside of South Florida.

Key Responsibilities

• Provide excellent customer service to blithequark customers, handling calls and customer contact within established guidelines
• Process customer transactions and maintain accurate records
• Research and resolve customer inquiries in a prompt and efficient manner
• Demonstrate knowledge of retail, online banking, mortgage, and business products, and utilize this expertise to provide effective solutions for customers
• Maintain high levels of call productivity and quality scores, exceeding minimum standards
• Cross-sell financial services and products to customers, identifying opportunities to meet their needs and drive business growth
• Ensure that customers receive an exceptional level of service, meeting established guidelines and SLAs

Essential Qualifications

• High school diploma or equivalent required
• 0-3 years of call center experience, retail banking products, and/or residential loans experience preferred
• Excellent communication and active listening skills
• Ability to work in a fast-paced environment and adapt to changing circumstances
• Strong problem-solving and analytical skills, with the ability to resolve customer inquiries efficiently and effectively

Preferred Qualifications

• Experience working in a customer-facing role, with a proven track record of delivering exceptional customer service
• Knowledge of financial services and products, including retail banking, online banking, mortgage, and business products
• Experience working in a hybrid or remote environment, with the ability to self-motivate and work independently
• Strong technical skills, including proficiency in customer service software and applications

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with the training and resources they need to succeed and grow in their careers. Our GO FOR MORE Academy offers a range of courses and training programs, from leadership development to technical skills training, and our iCARE program provides opportunities for mentoring and career coaching. We also offer tuition reimbursement and a range of other benefits to support our employees' ongoing learning and development.

Work Environment and Company Culture

Our work environment is collaborative, supportive, and empowering, with a strong focus on teamwork and mutual respect. We believe in fostering a culture of inclusivity and diversity, where all employees can thrive and contribute to our shared goals. Our employees enjoy a range of perks and benefits, including flexible work arrangements, comprehensive health insurance, and a range of social and recreational activities.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary range that reflects the qualifications and experience of the successful candidate. Our benefits package includes comprehensive health insurance, retirement savings plans, and a range of other perks and benefits, including flexible work arrangements, tuition reimbursement, and opportunities for professional development.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role with a leading financial services organization, we encourage you to apply for this exciting opportunity. As a Customer Service Representative I at blithequark, you will have the chance to make a real difference in the lives of our customers, while also growing and developing your skills and career. Don't miss out on this opportunity to join our team and start your journey with blithequark today!