Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service in a Dynamic Call Center Environment at blithequark

Introduction to blithequark and the Industry

At blithequark, we empower how people live, work, and play by connecting them to what brings them joy. We are driven by innovation, creativity, and impact, and our team is a community of people who anticipate, lead, and believe that listening is where learning begins. The telecommunications industry is rapidly evolving, with a growing demand for reliable and efficient network services. As a leader in this field, blithequark is committed to providing the best network and entertainment services to its customers. Our Fiber Customer Support Analysts play a critical role in ensuring that our customers receive exceptional technical support and customer service, and we are now seeking an experienced and skilled professional to join our team.

Job Overview

In this exciting role, you will be part of a tech support team in a call center, providing exceptional technical support and customer service to our Fios customers with their voice, data, and video services. You will be responsible for troubleshooting issues in hardware, software, applications, networks, or devices and answering customer tech questions. Your dedication to customer service excellence, amazing communication skills, and positive, professional attitude will make you a valuable asset to our team.

Key Responsibilities

• Answering incoming calls from customers with order inquiries and/or trouble reports
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
• Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business

Essential Qualifications

To be successful in this role, you will have a dedication to customer service excellence, amazing communication skills, and a positive, professional attitude. You will thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world.

Preferred Qualifications

• A related Associate Degree or 2+ years' relevant experience
• Technical support call center experience

Skills and Competencies

To excel in this role, you will possess excellent communication and problem-solving skills, with the ability to work effectively in a team environment. You will be proficient in using computer and internet applications, with a strong understanding of communication and networking components. Your positive attitude, adaptability, and ability to work in a fast-paced environment will make you a valuable asset to our team.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Fiber Customer Support Analyst, you will have access to training and development programs, designed to enhance your skills and knowledge in the telecommunications industry. You will also have opportunities to advance your career, with a range of roles available within the company.

Work Environment and Company Culture

At blithequark, we pride ourselves on our collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our team is committed to delivering exceptional customer service, and we strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

Compensation, Perks, and Benefits

Our benefits are designed to help you move forward in your career, and in areas of your life outside of blithequark. From health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance, we've got you covered with our award-winning total rewards package. The compensation range for this position is competitive, with the potential to earn more based on performance.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional technical support and customer service, we encourage you to apply for this exciting role at blithequark. As a Fiber Customer Support Analyst, you will be part of a dynamic team, dedicated to providing the best network and entertainment services to our customers. Don't miss this opportunity to join a leading telecommunications company and take your career to the next level. Apply now and become part of the blithequark team!