Experienced Remote Customer Service Representative – Delivering Exceptional Support and Service to Clients Across the United States

Introduction to blithequark

For over two decades, blithequark has been at the forefront of providing exceptional customer service solutions, placing over 2000 employees in various positions across the United States. As a leader in the industry, we are committed to making a positive impact on our customers' lives. We are now seeking enthusiastic and experienced Remote Customer Service Representatives to join our team and continue our legacy of delivering outstanding service and support.

About the Role

As a Remote Customer Service Representative at blithequark, you will be responsible for responding to general to moderately complex telephone calls, troubleshooting customer issues, and providing exceptional support to our clients. You will be the face of our company, and your excellent communication skills, both written and oral, will be essential in resolving customer requests and inquiries. If you are passionate about delivering exceptional customer service and have a minimum of one year of experience in the field, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Respond to general to moderately complex telephone calls and troubleshoot customer issues
• Answer telephone calls using an automated system and respond to general to moderately complex questions and/or forward calls to appropriate personnel
• Research member or provider calls/inquiries and respond to appropriate parties in accordance with Service Level Agreements (SLAs)
• Record calls in a Customer Relationship Management (CRM) ticketing solution, resolve customer requests/inquiries, and update CRM history with results of inquiry
• Interface with team personnel, management, and customers in reference to customer service issues
• Conduct outbound calls to customers in response to customer direction or other business needs
• Respond to numerous phone inquiries daily and use standard call-center technology: telephones, e-mail, and web browsers
• Assist callers in finishing online applications and fill out timesheets
• Adhere to privacy rules set forth by the programs we service and maintain up-to-date knowledge of regulations and policies as they apply to the various programs we service

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High School diploma or equivalent required
• Minimum one (1) year of customer service experience required
• Experience working with computer software, customer relationship management tools, and telephone technology
• Experience working with and skilled in the use of help desk software
• Ability to utilize problem-solving skills in complex situations
• Excellent communication skills, both written and oral
• Ability to work independently and as a team

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Previous experience working in a remote customer service environment
• Familiarity with CRM software and help desk technology
• Experience working in a fast-paced, dynamic environment

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Strong attention to detail and ability to multitask
• Ability to adapt to changing situations and priorities

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Remote Customer Service Representative, you will have access to paid, comprehensive training that will provide you with the tools and resources to deliver exceptional customer service. You will also have opportunities to develop your skills and knowledge in areas such as customer relationship management, help desk software, and telephone technology.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive company culture. As a remote employee, you will be part of a dynamic team that is passionate about delivering exceptional customer service. We offer a flexible and autonomous work environment that allows you to work independently and as part of a team. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.

Physical Requirements and Work Environment

The physical requirements of this role include:

• Prolonged sitting throughout the workday with occasional mobility required
• Corrected vision within the normal range
• Hearing within normal range (a device to enhance hearing may be provided if needed)
• Must possess sufficient manual dexterity to skillfully operate an online computer terminal and other standard office equipment

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes:

• Base rate of $18.00 per hour
• Medical, Dental, Vision, and 401k benefits available

How to Apply

If you are a motivated and enthusiastic customer service professional who is passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity. Please note that interviews will be held from 11/11/24 – 11/19/24, and the anticipated start date will be 12/10/2024. To apply, please click on the link provided.

Conclusion

At blithequark, we are committed to making a positive impact on our customers' lives. If you are a customer-focused and results-driven individual who is passionate about delivering exceptional service and support, we encourage you to join our team as a Remote Customer Service Representative. With our comprehensive training program, competitive compensation package, and supportive company culture, you will have the opportunity to grow and develop your skills and knowledge in a dynamic and fast-paced environment. Apply today and take the first step towards an exciting and rewarding career with blithequark!