Experienced Customer Service Associate – Delivering Exceptional Customer Experiences in a Fast-Paced Retail Environment at blithequark

Introduction to blithequark

Imagine being part of a team that is dedicated to making life a little better every day, one smile, one interaction, or one experience at a time. At blithequark, we believe in the power of our associates to create meaningful connections with our customers and drive our success. As a caring team, we are committed to helping each other thrive, building skills, and opening doors to new career opportunities. We take pride in being a part of a winning team that shapes our success and makes a positive impact on our communities. If you are ready to be part of a team that helps you reach new heights, join our flock and get ready to soar with blithequark.

Job Summary

The Customer Service Associate plays a vital role in supporting the store management team to facilitate and perform a variety of tasks, including customer service, food and beverage preparation, cash register duties, general housekeeping, and other related functions. As a Customer Service Associate at blithequark, you will deliver an exceptional customer experience that supports our vision to fulfill lives every day. Your passion for customer service, ability to work well in a team environment, and excellent communication skills will make you a valuable asset to our team.

Key Responsibilities

• Greet and provide an enjoyable shopping experience for all customers, responding to customer requests and complaints in a timely and courteous manner, utilizing the GREAT customer service and customer recovery model to ensure customer engagement.
• Communicate with the management team regarding customer requests and concerns, ensuring that all issues are addressed promptly and professionally.
• Operate the cash register, scan items, bag merchandise, and properly handle different methods of payment, maintaining proper cash levels in the register drawer and change machines.
• Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products, such as tobacco and/or alcohol.
• Stock and refill product within the interior and exterior core register area, cold express cases, bakery, and grocery aisles, ensuring that all products are faced and stocked to company standards.
• Perform customer fuel transactions and monitor activities at the fuel court, stopping fuel pumps if necessary, and ensuring that all fuel transactions are handled safely and efficiently.
• Prepare all made-to-order food and/or beverages according to recipe or customer specifications, ensuring that all food and beverages are prepared to company standards and presented in an appealing manner.
• Stock food and beverage areas with products and supplies, ensuring that all areas are stocked and faced to company standards, and that coffee thermals are filled and working properly.
• Ensure the proper execution of assigned foodservice and beverage programs and procedures, following all company guidelines and protocols.
• Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills, maintaining a clean and safe environment for customers and associates.
• Follow proper coding procedures, checking expiration codes, facing and inspecting all items, pulling expired items, documenting, and discarding, ensuring that all products are handled and stored safely and efficiently.
• Adhere to the execution of established safety, security, quality, and store operations policies, procedures, and practices, as outlined in blithequark's policy manual, training materials, and other publications.
• Complete all store housekeeping functions, including cleaning, dusting, sweeping, mopping, emptying trash, and ensuring that all areas of the store are clean and well-maintained.
• Ensure safe working conditions by maintaining a clean, organized work area, in accordance with company standards, and reporting any safety hazards or concerns to management.
• Complete other tasks as assigned by store management, demonstrating flexibility and a willingness to adapt to changing circumstances and priorities.

Essential Qualifications

• Ability to work well individually and in a team environment, demonstrating strong communication and interpersonal skills.
• Good communication skills, with the ability to listen actively and respond effectively to customer requests and concerns.
• Excellent customer service skills, with a passion for delivering exceptional customer experiences and building strong relationships with customers.
• Ability to learn and demonstrate all blithequark Safety and Quality Assurance processes and procedures, following all company guidelines and protocols.
• Ability to work overtime as needed, demonstrating flexibility and a willingness to adapt to changing circumstances and priorities.
• Ability to multi-task in a fast-paced environment, prioritizing tasks and managing time effectively to ensure that all responsibilities are completed efficiently and safely.
• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly.
• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing.
• Must be able to lift and carry up to 35 lbs, demonstrating the ability to safely handle and move products and equipment.
• Work safely with equipment that can create and hold very high temperatures, using appropriate personal protective equipment and following all company guidelines and protocols.
• Must be at least 16 years old, with a high school diploma or equivalent preferred.
• Must have reliable transportation, with a valid driver's license and a clean driving record.
• Must wear slip-resistant shoes at all times, demonstrating a commitment to safety and a willingness to follow all company guidelines and protocols.
• Must be able to tolerate exposure to cleaning products, demonstrating the ability to safely handle and use cleaning products and equipment.

Preferred Qualifications

• Prior food service and/or customer service experience, with a proven track record of delivering exceptional customer experiences and building strong relationships with customers.
• Pursuit of or high school diploma or equivalent, with a strong academic record and a commitment to ongoing learning and development.
• Ability to learn and demonstrate all blithequark systems and procedures, including point-of-sale systems, inventory management systems, and customer relationship management systems.
• Strong problem-solving skills, with the ability to analyze problems, identify solutions, and implement effective solutions.
• Ability to work in a fast-paced environment, prioritizing tasks and managing time effectively to ensure that all responsibilities are completed efficiently and safely.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our associates build skills, develop their careers, and achieve their goals. As a Customer Service Associate, you will have access to a range of training and development programs, including on-the-job training, online learning modules, and leadership development programs. You will also have the opportunity to work with experienced managers and associates who can provide guidance, support, and mentorship. With a strong focus on internal promotion and career development, blithequark offers a range of career paths and opportunities for advancement, including management, leadership, and specialist roles.

Work Environment and Company Culture

At blithequark, we are proud of our company culture, which is built on a foundation of respect, inclusivity, and teamwork. We believe in creating a work environment that is safe, supportive, and inclusive, where all associates can thrive and reach their full potential. With a strong focus on diversity, equity, and inclusion, blithequark is committed to creating a workplace that reflects the diversity of our customers and communities. As a Customer Service Associate, you will be part of a dynamic and fast-paced team, working in a retail environment that is constantly evolving and changing. You will have the opportunity to work with a range of products and services, including food, beverages, and fuel, and to interact with customers from diverse backgrounds and cultures.

Compensation, Perks, and Benefits

At blithequark, we offer a range of compensation, perks, and benefits that are designed to attract, retain, and motivate top talent. As a Customer Service Associate, you will be eligible for a competitive hourly rate, with opportunities for overtime and bonuses. You will also have access to a range of benefits, including health, dental, and vision insurance, 401(k) matching, and paid time off. With a strong focus on work-life balance, blithequark offers a range of perks and benefits that are designed to support your physical, emotional, and financial well-being, including employee discounts, free meals, and on-site fitness classes.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for the Customer Service Associate role at blithequark. With a strong focus on career development, diversity, equity, and inclusion, and a commitment to creating a safe and supportive work environment, blithequark is the perfect place to build your career and achieve your goals. Don't miss out on this opportunity to join our team and start your journey to success. Apply now and take the first step towards a rewarding and challenging career with blithequark.