Experienced Customer Service Monitoring Representative – Alarm Response and Dispatch Specialist for Residential and Small Business Security

Introduction to arenaflex

arenaflex has been at the forefront of providing innovative security solutions since 1874, making it the #1 smart home security provider in the U.S. With a mission to help protect and connect families, businesses, and larger commercial customers every day, arenaflex is dedicated to delivering cutting-edge products and services that safeguard life and valuables. As a leader in electronic security, interactive home and business automation, and monitoring services, arenaflex is committed to making a real impact in the lives of its customers. If you're looking for a career where you can make a difference, join the arenaflex team today and discover a sense of purpose behind your work.

Why Choose arenaflex?

At arenaflex, it's more than just a job – it's a noble purpose that defines us. As the leading provider of security solutions, we're united under one mission: to help save lives for a living. Our team members are everyday heroes who make a real impact in the lives of our customers every single day. By joining arenaflex, you'll become part of a community of individuals with passion, commitment, drive, and ambition, using and developing their talents for good at work, home, and in their communities.

Job Overview

This is a remote work-from-home position, but you must live within 1 hour of our Wichita, KS contact center, located at 800 East Waterman, Wichita, KS 67202, due to licensing requirements. As a Customer Service Monitoring Representative, you'll play a pivotal role in our mission to help save lives by monitoring and dispatching proper authorities for residential and small business alarms, as well as contacting appropriate responsible parties.

Major Responsibilities:

• Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.
• Paying attention to detail while documenting alarm handling procedures within the alarm screens.
• Completing alarm processing in accordance with departmental procedures.
• Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs.
• Receiving inbound calls related to alarm call back inquires.

What We Offer

When you commit to us, we commit to you. Our employees receive a comprehensive, full benefits package that includes:

• Paid training to ensure you're equipped with the skills and knowledge needed to succeed.
• Full benefits on the 1st of the month after 31 days of employment, because we believe in taking care of our team members from the start.
• Casual, yet energetic and engaging work environments that foster collaboration and growth.
• Medical, Dental, Vision, 401(k) with employer matching, because we're invested in your future.
• Paid vacation time, because we believe in the importance of recharging and taking breaks.
• Tuition reimbursement, employee referral bonuses, and potential opportunities to work from home based on business needs.
• A culture of coaching, development, and career growth opportunities, because we're committed to helping you grow and succeed.

Requirements and Qualifications

We're looking for someone with a strong track record of results, including:

• High school diploma or equivalent required, as a foundation for future growth and development.
• Minimum of six (6) months of customer service experience required, because we believe in the importance of providing exceptional service to our customers.
• Technical aptitude, problem-solving skills, and the ability to prioritize multiple items at once, as you'll be working in a fast-paced environment.
• Ability to be licensed in multiple states, as you'll be working with customers across different regions.

Pay and Benefits Disclosure

The pay for this role is $17.50 per hour base, with opportunities for growth and development. We offer employees access to healthcare benefits, a 401(k) plan, and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits, and paid time off, among others. Employees accrue up to 120 hours in their first year, with an increasing accrual rate after the first year. We also offer 6 paid holidays, because we believe in taking care of our team members and providing a healthy work-life balance.

Diversity and Inclusion

arenaflex is an Equal Employment Opportunity (EEO) Employer, committed to celebrating diversity and building an inclusive team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure every employee and applicant feels valued and supported, and we're dedicated to creating a workplace culture that's welcoming and inclusive to all. Visit us at our website to learn more about our diversity and inclusion initiatives.

Conclusion

If you're looking for a career where you can make a real impact, join the arenaflex team today. As a Customer Service Monitoring Representative, you'll be part of a team that's dedicated to helping save lives and making a difference in the lives of our customers. With a comprehensive benefits package, opportunities for growth and development, and a commitment to diversity and inclusion, arenaflex is the perfect place to start your next chapter. Apply now and discover a sense of purpose and fulfillment in your work.