Customer Service Member Services Representative - Remote Opportunity with CVS Health

Bring Your Heart to CVS Health: Join Our Team as a Customer Service Member Services Representative At CVS Health, we're on a mission to revolutionize the way healthcare is delivered. With a focus on making health care more personal, convenient, and affordable, we're seeking a highly skilled and dedicated Customer Service Member Services Representative to join our team on a remote basis. As a key member of our customer service team, you'll be the face of our organization, providing top-notch support to our members and helping to drive our business forward. About CVS Health and Our Culture CVS Health is a leading healthcare company that is committed to delivering exceptional customer experiences. Our purpose is to bring our heart to every moment of your health, and we're guided by a set of core values that prioritize compassion, innovation, and collaboration. As a member of our team, you'll be part of a dynamic and inclusive culture that empowers employees to make a meaningful difference in the lives of our customers. Primary Job Duties & Responsibilities As a Customer Service Member Services Representative, you'll be responsible for providing exceptional customer service to our members via phone, email, or chat. Your key responsibilities will include: Responding to incoming inquiries in a prompt and helpful manner, resolving customer questions, issues, and concerns in a timely and professional manner. Assisting customers with technical or product-related issues by guiding them through troubleshooting steps to resolve problems effectively. Processing customer orders, tracking shipments, and facilitating returns or exchanges, including addressing any issues related to billing, shipping, or payment. Instructing customers on how to use products or services most effectively, offering tips, answering frequently asked questions, and providing step-by-step instructions when needed. Maintaining accurate records of customer interactions, including inquiries, complaints, and resolutions, to track trends, identify areas for improvement, and provide a comprehensive customer history for future reference. Identifying current inefficiencies and implementing effective solutions to enhance the company's competitive advantage in the industry. Escalating issues to management or specialized departments for further investigation and resolution when customer problems cannot be resolved immediately. Assisting new employees by providing guidance, sharing knowledge, and ensuring they understand certain processes and procedures. Contributing to the delivery of Customer Service onboarding orientations, training programs, in-services, and other programs as required. Essential Qualifications and Skills To succeed in this role, you'll need to possess the following essential qualifications and skills: 0-1 year of prior relevant work experience in a call center environment High school diploma or equivalent required Working knowledge of problem-solving and decision-making skills Excellent communication and interpersonal skills Ability to work in a fast-paced, dynamic environment and prioritize multiple tasks and responsibilities Proficiency in using technology, including CRM software and other customer service tools Preferred qualifications include: Knowledge of Department of Child Safety Bilingual language skills Certified Patient Care Representative (CPCR) certification Career Growth Opportunities and Learning Benefits At CVS Health, we're committed to helping our employees grow and develop in their careers. As a Customer Service Member Services Representative, you'll have access to a range of training and development programs, including: Comprehensive onboarding program to ensure you're equipped to succeed in your role Ongoing training and coaching to help you stay up-to-date on industry trends and best practices Opportunities for career advancement and professional growth within the organization Tuition reimbursement and education assistance programs to support your long-term career goals Work Environment and Company Culture As a remote employee, you'll have the flexibility to work from home and be part of a dynamic and inclusive team culture. We're committed to creating a work environment that is supportive, collaborative, and inclusive, and we offer a range of benefits and programs to help you thrive, including: Competitive salary and benefits package Comprehensive health and wellness programs Paid time off and holidays Employee discounts and perks Opportunities for career advancement and professional growth Compensation and Benefits We offer a competitive salary range of $17.00 - $35.29 per hour, depending on experience and qualifications. In addition to your compensation, you'll enjoy a range of benefits, including: Medical, dental, and vision benefits 401(k) retirement savings plan and Employee Stock Purchase Plan Term life insurance and disability benefits Well-being programs and education assistance CVS store discount and discount programs with participating partners Join Our Team and Build the Future Together If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply today to join our team as a Customer Service Member Services Representative and be part of a dynamic and inclusive culture that is shaping the future of healthcare. Don't miss this opportunity to bring your heart to CVS Health and make a meaningful difference in the lives of our customers. Apply now and let's build the future together! Apply for this job Apply tot his job Apply To this Job