[Remote] Finance Operations Analyst

Note: The job is a remote job and is open to candidates in USA. Rain is the fastest-growing earned wage access fintech in the U.S., and they are seeking a Finance Operations Analyst to manage employer relationships regarding payroll adjustments and repayments. The role involves problem-solving payment discrepancies, reconciling data, and driving process improvements to enhance customer experience.

Responsibilities

• Own the accounts receivable process as part of the FinOps team, and serve as the main point of contact on payroll and repayments for a dedicated set of customer accounts
• Reconcile payments from employers with their corresponding invoices
• Coordinate with employers to ensure timely adjustments and payment
• Investigate and resolve payment discrepancies through communication with employers, coordination with other internal teams, and/or financial adjustments
• Serve as a key customer point of contact on EWA workflow issues
• Evaluate current processes from both a Rain and employer perspective, and drive improvements with the Product and Engineering teams
• Produce internal and external reporting related to repayments
• Identify opportunities to decrease loss and time to pay for employer accounts in partnership with the Customer Success team

Skills

• 1-2 years in a customer facing role (Account Management, Customer Success, Sales, etc.) where you worked with a dedicated set of customers assigned to you
• Highly proficient with Microsoft Office, including strong Excel skills and the ability to analyze large sets of data
• Experience successfully building customer relationships through both verbal and written communication
• Strong attention to detail, with a high level of ownership and dedication to accuracy
• Demonstrated track record of problem solving skills and the ability to 'connect the dots' between data across various workstreams
• Comfortable working in a fast-paced environment; startup and FinTech experience is a plus
• Bonus points for familiarity working with an enterprise CRM (Hubspot, Salesforce, etc.)

Benefits

• Flexible PTO
• Medical, Dental, Vision, Life, Disability coverage
• Parental leave
• Monthly stipend
• Equity options

Company Overview

Company H1B Sponsorship