Assistant, HR Service Center

NBCUniversal is one of the world's leading media and entertainment companies. The HRC Assistant plays a vital role in delivering a seamless employee experience by serving as the first point of contact for HR inquiries and supporting the HRConnection team in various operational tasks.

Responsibilities

• Respond to inquiries with accuracy, empathy, and professionalism on topics such as benefits, payroll, compensation, and policies
• Analyze issues, identify root causes, and propose effective solutions that make employees feel supported and valued
• Listen actively, understand needs, and make every interaction easy and reassuring
• Partner closely with HR business partners by sharing knowledge, best practices, and guiding them to the right resources to help them make well-informed decisions
• Adapt guidance to reflect variations in policy and process implementation across NBCUniversal businesses
• Identify opportunities to streamline processes and share creative solutions
• Take ownership of your growth by engaging in learning opportunities and expanding HR expertise

Skills

• Bachelor's degree or equivalent work experience
• Experience with HRIS systems (e.g., SAP, Workday)
• Proficiency in Microsoft Office Suite
• Commitment to confidentiality and integrity in managing employee information
• High attention to detail and accuracy in handling sensitive employee data
• Excellent verbal and written communication skills for diverse audiences
• Willingness to work variable schedules and overtime with short notice
• Continuous learning mindset and interest in expanding HR knowledge
• Familiarity with case management tools (e.g., Zendesk)
• Confidence in public speaking and presenting updates during HR meetings or calls
• Exceptional customer service orientation with a focus on delivering empathetic, professional, and solution-focused support
• Ability to maintain a positive, professional attitude in all situations

Benefits

• Medical, dental and vision insurance
• 401(k)
• Paid leave
• Tuition reimbursement
• A variety of other discounts and perks

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