Technical Support Specialist
Job Description
• Responsible for executing field action remediation to include deploying software and firmware remotely, configuring devices in RSS, and performing other remote remediation activities. Requires experience working with customers.
• Maintains accurate records and documentation on service tickets. Completes service documentation as required.
• Interface and work closely with advanced support specialists as required.
• Three to five years of service experience in the troubleshooting and repair of electronic systems, preferred.
Qualifications
• Computer Science, Technology or Healthcare related or equivalent work experience
• 2-3 years proven applied experience
• Goal and action oriented
• Read, write, speak English language; English proficient
• Strong analytical skills to troubleshoot problems using logical/analytical methods
• Application/software packaging and deployment; desktop and system support services
• Understanding and experience of various Windows operating systems and versions, Active Directory, domain security, 3/4/5), and Bomgar.
• Knowledge of cloud computing, SQL, AD, Windows-Unix/Linux, Remote access and SQL scripting
• Minimum Education: HS Diploma
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