Regional Certified Medical Assistant

<h2>Overview</h2> <p><strong>UnityPoint Clinic</strong></p> <p><strong>Regional Certified Medical Assistant</strong></p> <p><strong>West Des Moines, IA (this position can work from home or in office)</strong></p> <p><strong>Monday-Friday 8AM-5PM</strong></p> <p><strong>Full-time + benefits </strong></p> <h2>Why UnityPoint Health?</h2> <p>At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  </p> <p>Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      </p> <ul> <li>Expect paid time off, parental leave, 401K matching and an employee recognition program.   </li> </ul> <ul> <li>Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  </li> </ul> <ul> <li>Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   </li> </ul> <p>With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   </p> <p>And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. </p> <p>Find a fulfilling career and make a difference with UnityPoint Health.</p> <h2>Responsibilities</h2> <p>This role provides <strong>medication prior authorization support for assigned clinics in the Des Moines region</strong> using the Epic In Basket system. The <strong>Certified Medical Assistant (CMA)</strong> is responsible for managing prior authorizations from clinic to pharmacy, including processing requests, coordinating with pharmacies and insurance payers, and ensuring timely approvals to support patient access to medications.</p> <p>This position is primarily remote. Limited on-site workspace may be available upon request.</p> <ul> <li><p>Provide <strong>medication prior authorization support</strong> for assigned clinics in the Des Moines region using the Epic In Basket system.</p></li> <li><p>Manage prior authorizations from clinic to pharmacy, including submission, tracking, approval, denial, and follow-up.</p></li> <li><p>Monitor and process Epic In Basket work queues related to medication authorization requests and approvals.</p></li> <li><p>Communicate with clinics, pharmacies, and insurance payers to obtain required clinical documentation and approvals.</p></li> <li><p>Follow up on pending prior authorizations to prevent delays in patient access to medications.</p></li> <li><p>Escalate urgent, complex, or denied authorizations to providers or leadership as appropriate.</p></li> <li><p>Perform all duties within <strong>Certified Medical Assistant (CMA) certification, competency, and provider delegation</strong>.</p></li> <li><p>Document all authorization activity, phone calls, and communications in Epic using standardized workflows.</p></li> <li><p>Maintain accurate electronic health records in accordance with office policies and compliance standards.</p></li> <li><p>Respond to patient questions regarding medication authorization status as directed by providers.</p></li> <li><p>Maintain knowledge of medications and related clinical information necessary to support authorization workflows.</p></li> <li><p>Comply with all CLIA, OSHA, Safety, Risk Management, Compliance, and HIPAA policies.</p></li> <li><p>Demonstrate reliable attendance, strong organization, teamwork, and a commitment to quality and customer service.</p></li> <li><p>Perform other duties as assigned by the Clinic Administrator.</p></li> </ul> <h2>Qualifications</h2> <ul> <li><strong>Previous medical prior authorization and clinic experience highly desired!</strong></li> <li><strong>Valid and current certification in the state of Iowa for Medical Assisting</strong></li> <ul> <ul> <li>Certified Medical Assistant (CMA) – accredited program with certification (AAMA, NCCT, AMT, NHA, NCMA, NAHP, AAH, ARMA or NHCA)</li> </ul> <li>Prior experience in a clinical or outpatient setting preferred</li> <li>Familiarity with EPIC a plus!</li> </ul> </ul>