[Remote] Associate Customer Program Manager - FuzeRx

Note: The job is a remote job and is open to candidates in USA. Fuze Health is dedicated to improving patient outcomes through technology-enabled pharmacy care. The Associate Customer Program Manager will support customer-facing programs, ensuring operational workflows run smoothly and that program deliverables meet expectations.

Responsibilities

• Support the day-to-day execution of assigned customer programs, ensuring alignment with contractual, regulatory, and operational expectations
• Coordinate with cross-functional stakeholders (Operations, Product, Engineering, Care, Compliance) to ensure smooth delivery of program requirements
• Track program performance metrics and prepare recurring reports, surfacing trends, risks, and opportunities for improvement
• Assist in the development of project plans, timelines, and documentation for new or expanding programs
• Identify and escalate program risks or blockers, participating in solutions that protect service quality and patient experience
• Maintain clear communication channels with internal teams and external partners as directed by senior program leadership
• Support process improvements by documenting workflows, gathering requirements, and participating in retrospective reviews
• Ensure program documentation, SOPs, and trackers remain accurate and up to date

Skills

• Bachelor's degree or equivalent practical experience
• 0-2 years of experience in program coordination, operations, project management, or customer success—preferably within healthcare, pharmacy, or a regulated environment
• Familiarity with operational workflows, performance metrics, and cross-functional collaboration
• Ability to manage multiple tasks with strong attention to detail and follow-through
• Excellent written and verbal communication skills
• Proficiency with tools such as GSuite, Slack, project management platforms (e.g., Asana, Jira), and spreadsheets
• Comfort working in fast-paced, ambiguous environments and adapting to evolving business needs
• Experience in pharmacy operations, digital health, or healthcare services
• Exposure to program or project management methodologies; CAPM or similar certification is a plus
• Experience supporting client-facing or operational programs in a service-delivery environment
• Familiarity with regulatory frameworks relevant to pharmacy or healthcare operations

Benefits

• Dental
• Vision
• Multiple group medical plans to choose from
• 401(k) retirement savings plan
• Group life insurance
• (AD&D) insurance
• Flexible spending account (FSA)
• Health savings account (HSA)
• Commuter benefits
• Employer-paid short-term (STD) and long-term disability (LTD) insurance
• Additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program)
• Flexible vacation time
• Accrued paid sick time
• 10 paid holidays
• (2 floating holidays for full time non-exempt employees)
• Up to 16 weeks of paid parental leave for a birthing parent
• Up to 8 weeks of paid bonding leave for non-birthing parents
• Up to 12 weeks of family caregiver leave, including 4 paid, to support care for a family member
• Lifestyle Spending Account allowance each month

Company Overview