Jr. Documentation Specialist

Cloudforce is seeking a motivated and detail-oriented Documentation Specialist to join their team. In this role, you’ll work closely with the nebulaONE® team to draft and edit technical documentation, procedures, and manuals, while ensuring compliance with various standards. This position offers the opportunity to grow in a fast-paced startup environment.

Responsibilities

• Collaborate with various stakeholders to create and maintain end-user, administrator, and support documentation for nebulaONE® features, tools, and integrations
• Translate complex technical and AI concepts into accessible, role-specific guidance for non-technical users
• Edit and maintain previously developed documentation, ensuring efficient organization and storage
• Ensure that documentation adheres to regulatory, company, and client standards
• Maintain documentation version control, style standards, and review cycles, ensuring compliance and adherence for all previous and new documentation
• Assist internal staff with copy review, proofreading and formatting of deliverables and other written communications, as needed

Skills

• User first mindset
• At least one year of experience drafting, reviewing, and editing technical documents (e.g., whitepapers, tech blogs, tech diagrams, manuals, etc.)
• Experience interviewing senior engineering staff and subject matter experts to extract content for use in crafting documentation and tailoring it for the customer base
• Thorough knowledge of technical writing principles and practices
• Ability to produce content to meet deadlines
• Ability to prepare documentation with minimal input from subject matter experts
• Strong research skills and willingness to become an industry expert
• Strong written and verbal communication skills
• High proficiency with Microsoft Word, Excel, PowerPoint, and SharePoint
• Bachelor's degree in Technical Writing, English, Journalism, Communications, or related field
• Basic graphic design and desktop publishing/formatting experience
• Experience with Snagit, ServiceNow, JIRA, Confluence, etc

Benefits

• 401K
• Medical
• Dental
• FSA
• Outstanding opportunities to learn, grow, and expand your network
• Excellent compensation, benefits, and generous incentives
• 401K savings plan and education reimbursement
• Ultra-modern gym with Tonal and Peloton
• Super cutting-edge technology
• State-of-the-art workspace
• Community involvement
• Great team synergy
• Friday afternoon shenanigans
• A kitchen stocked with free snacks
• Getting rewarded just for learning new things
• Super fun location with restaurants, shops, and more
• Seeing your input and suggestions heard and implemented
• Free monthly garage parking with direct private access to the office
• Brand-new, sun-filled National Harbor offices with scenic views of the Potomac
• Scenic walking paths along the Potomac for getting some fresh air and think time
• Medical, dental, life, and short-term disability insurance covered at 100% of the premium for employees and 50% for dependents.
• Paid parental leave, including adoption and foster care placement.
• PTO starting at 15 days during your first two years of employment, 20 days in years 2 through 4, and 25 days thereafter (+ incentive opportunities to earn more PTO!).
• 9 company-observed holidays + 2 more floating holidays to cover additional observed holidays or for use as extra PTO.

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