Investor Service Analyst

Gen II Fund Services, LLC is one of the largest global independent private equity fund administrators, administering over $1 trillion of private capital on behalf of its clients. The Investor Services Analyst plays a crucial role in the operations team, focusing on providing Investor Services functions to clients, managing investor records, and ensuring excellent client service experiences.

Responsibilities

• Acknowledge and respond to client inquiries in a prompt manner while coordinating with internal and external teams, as needed
• Review and process investor on-boarding documentation (Subscription, Tax, and AML documentation)
• Review and process subsequent investor activity and changes to investor static data (Partner transfers, name changes, contact and wire instruction updates)
• Maintain investor records across multiple internal and external systems
• Prepare and review ad-hoc, monthly, quarterly, annual reporting, and capital activity notices for sponsor funds and investors
• Prepare investor audit confirmations and monthly recurring deliverables
• Disseminate fund & investor correspondence (capital call, distribution, partner capital statement and other sponsor communications) across various investor portal platforms
• Track incoming capital call wires and prepare capital distributions payments across various client accounts
• Ensure all work is completed in line with the service level agreement
• Liaise with the client service team to ensure efficient and excellent client service experience for Gen II’s sponsors
• Ensure deliverables are executed in line with Gen II best practices, policies, and procedures
• Participate in special projects
• Operate efficiently in a deadline-driven, high volume, and everchanging environment

Skills

• Bachelor's degree
• 0-2 years' experience in the financial services Industry
• Proficiency with Microsoft 365
• Strong organizational and analytical skills
• Demonstrate strong customer service/client relationship skills
• Ability to manage multiple tasks and projects with differing deadlines
• Impeccable attention to details
• Excellent verbal and written communications
• Degree in Business Administration or Economics is a plus
• Private Equity or Hedge Fund Investor Services background a plus
• Experience with Investor Portals (Intralinks/Investment Café/Allvue/InvestorVision) a plus
• Experience with Allvue CRM a plus

Benefits

• Discretionary bonus
• Comprehensive benefits package

Company Overview