BDC Representative, Ever SF

Ever is changing the future of auto retail with its AI-native platform focused on electric vehicles. The BDC Representative will handle inbound leads, qualify customers, set appointments for sales teams, and deliver a consultative customer experience while maintaining accurate records.

Responsibilities

• Handle high-volume inbound leads from EV buyers and sellers (phone, SMS, email, chat)
• Qualify customers and understand their needs, timeline, and budget
• Set high-quality appointments for Sales and Supply teams
• Re-engage cold and dormant leads through structured follow-up cadences
• Educate customers on Ever's EV buying and selling process
• Deliver a best-in-class, consultative customer experience
• Consistently hit daily, weekly, and monthly contact and appointment targets
• Maintain clean CRM records and accurate pipeline tracking
• Identify patterns in lead quality and provide feedback to Marketing & Product
• Help optimize scripts, outreach strategies, and sales playbooks

Skills

• 1–5+ years of experience in BDC, inside sales, or high-volume lead management
• Strong phone presence with professional communication skills
• Comfortable working fast-paced inbound and outbound queues
• Track record of hitting activity and appointment goals
• Coachable with a growth mindset
• High energy, competitive, and resilient
• Strong organizational and follow-up skills
• Passion for EVs and the future of transportation
• Experience using CRM and dialer systems (HubSpot, Salesforce, etc.)
• Strong written communication (email & SMS)
• Comfort navigating multiple tools and dashboards
• Ability to manage large lead volumes efficiently
• Data literacy — understands conversion metrics and funnels

Benefits

• Competitive salary + performance bonus
• Health, dental, and vision insurance
• Flexible / Unlimited PTO
• 401(k) plan

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