[Remote] Customer Experience Specialist

Note: The job is a remote job and is open to candidates in USA. Market Builders Inc. is a company specializing in business-to-business communication solutions aimed at enhancing customer relationships. They are seeking a Customer Experience Specialist responsible for communicating with customers, building relationships, and maintaining call records without any sales involved.

Responsibilities

• Customer Communication:  Engage with customers via telephone to support and build trust while servicing their unique needs
• Relationship Building : Develop and maintain strong customer relationships through personalized and empathetic interactions
• Product Knowledge : Maintain a high level understanding of our services and products to effectively address inquiries and stay updated on new tools and features
• Communication : Keep the team informed of significant developments, relaying critical information as needed

Skills

• Must have strong written and verbal communication skills
• Ability to communicate effectively on the phone
• High comfort level with learning new software applications
• Self-motivated – able to work independently
• Excellent organizational and multitasking abilities
• Empathy, patience, and strong problem-solving skills
• Ability to handle upset customers with professionalism and effective de-escalation techniques
• Enthusiastic with high energy throughout the workday
• Outgoing and friendly
• Education: Associates degree or higher preferred
• Communication Skills: 1 year (Preferred)
• Computer Skills: 1 year (Preferred)
• Associate (Preferred)

Benefits

• Flexible Schedule
• Retirement Plan

Company Overview