Default Operations Support Specialist

KeyBank is seeking a Default Operations Support Specialist to provide crucial back-office support to Default Management internal partners. The role involves handling essential administrative functions and supporting various lines of business, ensuring proper documentation and resolving issues as needed.

Responsibilities

• Provides internal support to Default Management Ops teams
• Enters data into multiple systems
• Reviews documentation and sends out time-sensitive correspondence
• Roles at this level are responsible for moderate operational and/or administrative work
• Completes work while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
• Reviews and ensures proper documentation or procedures are used for each task
• Identifies and resolves issues by following established guidelines. Refers more complex problems to senior team member
• Refers more complex problems to senior team member, while contributing to workflow or process change, to form a stronger understanding of the specific product or process
• Accountable for regular reporting and analysis requests
• Recommends and implements processes to solve routine issues
• Is fully proficient in duties while working under moderate to limited supervision
• Other duties as assigned

Skills

• High School Diploma or equivalent required
• Digital literacy in MS Office365 – including Intermediate - Advanced skills in Outlook, Excel, & Word required
• Minimum 1 year of experience in a high-volume processing, administrative, or operations role required
• Demonstrate excellent customer service, verbal/written communication, and interpersonal skills
• Comfortable navigating multiple computer systems and applications
• Excellent time management, prioritization, and organizational skills
• Ability to work under pressure and meet deadlines
• Proven ability to handle high transaction volumes accurately
• Analytical, research, and problem resolution skills
• Quick learner who is not afraid to ask questions
• Ability to work from home 3 days per week in a quiet, private office setting with little to no distractions
• College degree preferred

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