**Experienced Customer Support Representative – Virtual Hobby-Learning Experience Specialist**

At arenaflex, we're passionate about revolutionizing the way people learn new skills and explore their passions. As a Customer Support Representative on our Virtual Hobby-Learning Experience team, you'll play a vital role in delivering exceptional support to students across the globe, helping them overcome obstacles and achieve their goals. **Who We Are** arenaflex is a dynamic and innovative portfolio of online learning brands that make learning a new hobby easy, accessible, and fun. Our mission is to create the best learning experiences for people to explore what they're curious about. With a strong focus on student success, we're committed to providing the resources and support our students need to thrive. **Our Journey So Far** Since our inception in 2020, we've grown from a small team of four employees to a thriving organization with 23 employees and three brands. Our team and technology continue to evolve, and we're excited about the opportunities ahead. We're not just building a company; we're building a community of learners and educators who share our passion for making a difference. **Join Our Team** As a Customer Support Representative at arenaflex, you'll have the opportunity to: * Assist students across the globe as they tackle the roadblocks that stop them from pursuing their dreams * Serve customers across multiple brands and hobby categories, learning constantly and being continually exposed to new information * Investigate, identify, and implement strategies for improving the student experience across all of our brands * Enact change and make a meaningful impact on our students' learning journeys * Collaborate with other Support Representatives to expand the support experience for each of our brands * Assist in transitioning all new brand information into our template and system * And more... **Key Responsibilities** * Provide exceptional customer service for issues and inquiries from students through chat, email, and phone * Guide students through the enrollment, onboarding, up-sell, and return/refund process * Multitask and problem-solve efficiently across technological platforms * Troubleshoot issues and communicate potential solutions with customers and internal teams as needed * Collaborate with other Support Representatives to expand the support experience for each of our brands * Assist in transitioning all new brand information into the arenaflex template and system **Candidate Qualifications** * Customer-first mentality * 1-2 years of customer support experience, preferably in the technology space * Exceptional communication skills and an innate ability to encourage even the most frustrated and confused customer * Ability to motivate customers and encourage them deeper into their hobby through coaching and upselling * Proven ability and willingness to problem-solve at a systemic level * Access to high-speed internet and ability to meet with coworkers via video chat **Benefits & Basics** * Location: Remote. While our current team remains largely remote, the majority of the company's employees work on-site in Indianapolis, and the support team occasionally gathers here for training and community events. Applicants for this role should reside in Indiana. * Current shift availability: Monday-Thursday 2pm-8pm + Friday 2pm-5:30pm EST. Holiday coverage and occasional weekend shifts required * $16+ per hour based on experience * Win-back Incentive Program * Free Access to all of our brands' curricula (piano lessons, painting classes, etc.) **Our Core Values** * No BS. We > Me. * Think in bets. * Build with joy. **Why Join Our Team?** At arenaflex, we're passionate about creating a work environment that's inclusive, supportive, and fun. We believe in investing in our employees' growth and development, providing opportunities for career advancement, and celebrating our successes together. **How to Apply** If you're a customer-focused individual with a passion for learning and a desire to make a difference, we'd love to hear from you! Please connect with us on LinkedIn, send us your resume, or shoot us a message. Tell us why you're the perfect fit for our team, and we'll be in touch within 20 days to discuss your application. Apply Now! Apply for this job