Information Technology Support Specialist

Coretechs, LLC is a leading managed services provider based in Louisiana, specializing in cybersecurity solutions for businesses across various industries. They are seeking a Technical Support Specialist to provide technical assistance, perform systems administration, and ensure the security and reliability of clients' IT infrastructure.

Responsibilities

• Systems Administration: Perform administration and maintenance of clients' IT infrastructure, including servers, networks, and systems, ensuring high availability and reliability
• Technical Support: Provide remote and on-site technical assistance to clients, resolving issues related to hardware, software, and network connectivity promptly and efficiently
• Monitoring and Maintenance: Monitor system performance, identify potential issues, and proactively implement corrective measures to optimize system performance and minimize downtime
• Security Management: Implement and maintain security protocols and measures to protect clients' systems and data from cyber threats and unauthorized access
• Patch Management: Ensure timely application of patches, updates, and security fixes across clients' systems and infrastructure
• Documentation and Reporting: Maintain accurate documentation of system configurations, changes, and incident resolutions. Prepare reports on system performance, incidents, and recommendations for improvement
• Disaster Recovery: Contribute to the development and implementation of disaster recovery plans and backup strategies to ensure business continuity for clients
• Client Communication: Interact with clients, assess their technical needs, and provide timely updates and clear communication regarding system status and issue resolution progress

Skills

• Strong knowledge and experience in systems administration, including server administration, network configuration, Office 365, DHCP/DNS/Active Directory
• Azure AD experience is a major plus!!
• Ability to analyze and resolve complex technical issues, demonstrating a proactive and solution-oriented approach
• Excellent verbal and written communication skills to interact with clients and internal teams effectively
• Experience in working remotely, managing time efficiently, and meeting deadlines independently
• Familiarity with cybersecurity best practices and the ability to implement and maintain security measures
• Willingness to adapt to changing priorities, technologies, and client requirements
• Certifications such as Microsoft Certified Systems Administrator (MCSA), CompTIA Network+, or relevant industry certifications are desirable

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Company Overview