Customer Experience Specialist

DigiCert is a leading global security authority that provides trusted encryption solutions. The Customer Experience Specialist will ensure the quality of validation products and assist customers through various communication channels.

Responsibilities

• Project a professional company image through phone, chat and email interactions
• Recognize, document and alert supervisors of trends in customer calls
• Research customer organizations and verify organization contact details online
• Answer pre-sales and customer inquiries via phone, email, and live chat
• Analyze validation test data to determine whether systems or processes have met validation criteria or to identify root causes of production problems
• Coordinate the implementation or scheduling of validation testing with affected departments and personnel
• Study product characteristics or customer requirements and confer with management to determine validation objectives and standards
• Create, populate, or maintain databases for tracking validation activities, test results, or validated systems

Skills

• High School Diploma or equivalent
• 1+ years of experience in customer service
• Comfortable working on a computer daily and conversing over the phone and through email
• Strong oral, written and interpersonal communication skills
• Proficient knowledge of Microsoft products and other applicable software or applications
• Detailed-oriented with excellent organization skills
• Self-motivated, manage your time well, and get things done
• Team oriented and ability to work with people from diverse backgrounds
• Bachelors degree in IT, Computer Science, or other technical degree
• 2+ years of experience in a customer service role within the tech industry
• Excellent knowledge of Microsoft products and other applicable software or applications

Benefits

• Competitive benefits package

Company Overview