[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. First Call Claims Solutions is a trusted inbound call center with over 25 years of experience specializing in processing First Notice of Loss (FNOL) claims. The Customer Service Representative (CSR) is responsible for delivering exceptional customer service by documenting FNOL details, responding to customer inquiries with empathy, and building strong relationships with customers during stressful events.

Responsibilities

• Provide positive customer service and technical expertise through prompt, accurate, and courteous responses
• Offer empathy and support to customers during the claim process
• Collect and document all claim details accurately
• Identify and resolve customer issues according to client-specific instructions
• Use call scripting to ensure consistency and efficiency in handling claims
• Remain available for extended hours or additional shifts during peak periods or emergencies
• Adhere to break and lunch schedules to maintain productivity and coverage

Skills

• 18 years or older
• High school diploma or GED
• Must have a personal cell phone
• Excellent communication skills (written and oral)
• Typing speed of 40+ WPM
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows OS
• Reliable, punctual, and able to self-manage
• Ability to multi-task and thrive under pressure
• Must be authorized to work in the U.S. without sponsorship

Benefits

• Medical: Eligible 1st day of month following hire
• Ancillary Benefits: Eligible 1st day of the month after 60 days (Dental, Vision, Life & AD&D, Accident Insurance, Critical Illness, Dependent Care, FSA, Telemedicine, Long & Short-Term Disability, SavvyFI College Savings)
• Employee Assistance Program: Eligible 1st day of the month following hire
• 401K: Eligible after 6 months
• PTO: Eligible after 90 days

Company Overview