Engineering Support, Wireless Operations (Government)

AT&T is a trusted provider of secure, cloud-based network solutions for the Federal Government. They are seeking an Engineering Support, Wireless Operations professional to provide operational and maintenance support for contracted operations, including installation coordination, network support, and project management.

Responsibilities

• Coordinate the installation of Government contract voice/data/wireless to include associated equipment
• Network support services, provide technical expertise and guidance, including SELC support, testing and development of wireless hardware and software. Documentation creation, training, wireless site surveys, evaluation, project support and decommissioning all to meet the operation requirements with detailed documentation complaint with agency standards. The scope of work includes on-site and remote support for all installations for a Federal Government agency
• Provide engineering support to plan, design, implementation and post-deployment activities related to the network. Develop and maintain standard operation procedures (SOPs) and training materials for systems with clear and concise documentation to align with agency standards
• Collaborate with internal teams, vendors, to address complex issues to resolve system challenges
• Conduct site surveys and perform predictive design and modeling to optimize network
• Track and report project progress, risk, and issues to the team and agency stakeholders
• Provide team leadership support to other members of the team
• Out of hours support is a requirement, occasional travel may be required, or other duties as assigned
• This position supports Government Customer facility in Winchester, VA and other remote sites
• Employee must be willing and able to obtain a government issued Public Trust

Skills

• Must be able to initially obtain Public Trust (#clearable) (#publictrust)
• This position requires office presence of a minimum of 5 days per week and is only located at customer's site
• Provide engineering support to plan, design, implementation and post-deployment activities related to the network
• Develop and maintain standard operation procedures (SOPs) and training materials for systems with clear and concise documentation to align with agency standards
• Coordinate the installation of Government contract voice/data/wireless to include associated equipment
• Network support services, provide technical expertise and guidance, including SELC support, testing and development of wireless hardware and software
• Documentation creation, training, wireless site surveys, evaluation, project support and decommissioning all to meet the operation requirements with detailed documentation compliant with agency standards
• Collaborate with internal teams, vendors, to address complex issues to resolve system challenges
• Conduct site surveys and perform predictive design and modeling to optimize network
• Track and report project progress, risk, and issues to the team and agency stakeholders
• Provide team leadership support to other members of the team
• Out of hours support is a requirement, occasional travel may be required, or other duties as assigned

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

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