Installation Coordinator I

HME is a company that has been creating innovative products for the drive-thru and pro-audio industries since 1971. The Installation Coordinator I will develop strong relationships with customers throughout the installation process, coordinating scheduling and ensuring that field technicians meet HME's installation standards.

Responsibilities

• Coordinates with the Sales Group, installer, and customer to facilitate installation
• Selects installing company and assigns work order to authorize shipment and installation
• Coordinates to ensure site readiness
• Reviews daily status reports
• Updates installation status in computer systems
• Ensures technicians are equipped with clear instructions and scopes of work, and have equipment for installations per HME standards
• Enforces timely closures of field service orders
• Obtains and maintains photos and other documentation associated with installations
• Reviews daily status reports to ensure installations completed as scheduled and follows up with field technicians to identify any open field service orders
• Works with installer and customer to address and resolve installation problems in a timely manner
• Analyzes and recommends solutions to problem installations
• Demonstrates customer service and conflict resolution skills with customers
• Follows up with customer on pending site readiness issues such as conduit, power, and wiring issues
• Coordinates field service orders with appropriate Installer taking into account location, availability, service level agreement, and training per standard operating procedures
• Ensures resolution of service issues by coordinating with Technical Support, installers and customers
• Communicates status and issues to internal and external customers until resolution is reached

Skills

• Excellent customer service skills
• Good problem solving skills
• Good verbal communication skills and telephone manner
• Ability to use PC and good typing skills
• High level of organization
• Ability to follow tasks through to completion
• 1+ years Related Field

Benefits

• Tuition reimbursement
• 3 weeks paid vacation your first year
• Paid holidays
• Medical
• Vision and dental coverage
• Pet insurance
• Life insurance
• 401K contributions

Company Overview