Experienced Bank and Credit Union Customer Service Representative – Financial Support and Client Relationship Management

Welcome to arenaflex

At arenaflex, we are at the forefront of delivering innovative technology solutions that empower community banks and credit unions to provide exceptional user experiences to their customers and members. Our cutting-edge products are just the beginning, as we pave the way for the future of digital banking and payments. We invite you to join our team and be a part of this exciting journey. As a key player in our organization, you will have the opportunity to make a real impact and contribute to the growth and success of our clients.

Job Overview

As a Bank/Credit Union Contact Center Customer Service Representative, you will act as a financial representative on behalf of our financial institution clients, providing top-notch support to customers with a wide range of financial needs. This role offers a unique opportunity to gain hands-on experience working with various software products, which can lead to career advancement opportunities across the organization. Whether you are looking to start your career or take it to the next level, this position is an excellent choice for those who are passionate about delivering exceptional customer service and making a difference in the financial industry.

Key Responsibilities

• Provide assistance to our financial institution clients' customers and members, similar to an over-the-phone personal banker, ensuring timely and effective resolution of their queries and issues.
• Assess the nature of customer inquiries and resolve them in a professional and courteous manner, following established procedures and guidelines.
• Verify customer/member information to ensure system security and adhere to the financial institution client's security requirements, maintaining the highest level of confidentiality and integrity.
• Communicate customer needs and expectations to the appropriate personnel, following escalation procedures to ensure complex support issues are resolved efficiently and effectively.
• Perform other job duties as assigned, demonstrating flexibility and a willingness to adapt to changing priorities and requirements.

Requirements

To be successful in this role, you will need to have:

• At least 1 year of customer service experience, preferably in a call center or financial institution environment.
• Proven ability to remain calm in stressful situations, handling multiple customer interactions with ease and professionalism.
• Comfort navigating multiple systems while assisting customers/members, with a strong focus on attention to detail and accuracy.
• Excellent communication skills, both written and verbal, with the ability to communicate clearly and understandably to customers and colleagues alike.
• Ability to work a variety of shifts, including nights, weekends, and holidays, with a flexible approach to scheduling and availability.

Preferred Qualifications

While not essential, the following skills and qualifications are highly desirable:

• Customer service and multi-tasking skills, with the ability to handle multiple customer interactions simultaneously.
• Ability to listen to and empathize with customers/members, providing personalized support and solutions to meet their unique needs.
• Experience in call center, bank, or credit union industries, with a strong understanding of financial products and services.
• Self-developer, with a willingness to take initiative on career path and seek out opportunities for growth and development.

What We Offer

At arenaflex, we are committed to providing our employees with a comprehensive range of benefits, including:

• Competitive salary and benefits package, with a pay range of $34,320-$37,500 per year.
• Opportunities for career growth and development, with a focus on internal promotions and talent development.
• Flexible working arrangements, including remote work options and flexible scheduling.
• Comprehensive training program, with ongoing support and development to ensure your success in the role.
• Shift differential for night and weekend shifts, recognizing your hard work and dedication.

Our Culture

At arenaflex, we pride ourselves on our exceptional culture, built on the values of commitment, integrity, and teamwork. We recognize the importance of our employees' well-being and offer a range of programs and initiatives to support their physical, mental, and financial health. Our culture is built on the principles of:

• Doing the right thing, always acting with integrity and ethics.
• Doing whatever it takes, demonstrating a commitment to excellence and customer satisfaction.
• Having fun, enjoying the journey and celebrating our successes.

Equal Employment Opportunity

At arenaflex, we are committed to providing equal employment opportunities to all employees and applicants, regardless of their background, culture, or personal characteristics. We value diversity and inclusion, recognizing the importance of a diverse and talented workforce in driving our success. We are an equal opportunity employer, and our employment practices are guided by the principles of fairness, equity, and respect.

How to Apply

If you are a motivated and customer-focused individual, looking for a new challenge and opportunity to grow, we encourage you to apply for this exciting role. Please submit your application, including your resume and a cover letter, outlining your experience, skills, and qualifications. We look forward to hearing from you and exploring how you can contribute to the success of arenaflex.