**Experienced Personal-Lines Insurance Customer Service Representative – Growth-Driven Servicing Team at arenaflex**

At arenaflex, we're revolutionizing the insurance industry with our innovative approach to customer service. As a Personal-Lines Insurance Customer Service Representative, you'll play a vital role in shaping the future of our servicing department. If you're a people person with a passion for problem-solving and a knack for creative thinking, we want to hear from you. **About arenaflex** arenaflex is a dynamic and forward-thinking company that's dedicated to providing exceptional customer experiences. Our team is comprised of industry experts who are passionate about delivering best-in-class servicing solutions. We're committed to fostering a culture of innovation, collaboration, and continuous learning, and we're looking for like-minded individuals to join our journey. **The Role** As a Personal-Lines Insurance Customer Service Representative, you'll be the face of arenaflex, providing top-notch service to our existing and potential agency clients across a wide range of servicing needs. You'll be the go-to expert for complex customer service issues, using your analytical skills to interpret and analyze insurance policies, cancellations, reinstatements, endorsements, reports, and other insurance-related documents. **Key Responsibilities** * Assist existing and potential agency clients across a variety of servicing needs via phone, email, and SMS in a prompt and friendly manner * Correctly interpret and analyze insurance policies, cancellations, reinstatements, endorsements, reports, and other insurance-related documents to make data-driven decisions * Collaborate across teams to deliver the best resolution and the highest levels of customer satisfaction * Navigate dozens of insurers' products and agent portals, including Progressive, Safeco, National General, Bristol West, and other insurers, to efficiently and effectively service clients * Utilize complicated, evolving software, such as our CRM and in-house comp rater, to stay ahead of the curve **What We're Looking For** * Industry Experience: 2-3 years of P&C Insurance experience and actively hold a Property and Casualty or Personal Lines license * Amazing communication skills: outstanding written and verbal communication, strong interpersonal skills, and the ability to maintain appropriate levels of confidentiality * Proactive and Self-Sufficient: a proven history of personal initiative, efficiency, attention to detail, multi-tasking, and performing quality work within deadlines with or without supervision * Hyper-comfort with ambiguity: we're a Series A start-up that rolls out process and system updates frequently; you thrive on quickly adapting and applying changes to turbo-charge your sales goals * Natural Problem Solver: you see issues as opportunities and can look at complex problems and propose creative solutions * Superior computer fluency: you can learn new systems quickly and navigate multiple Carrier portals simultaneously **What We Offer** * Variable compensation based on performance + Base salary starting at $47.5k - automatic increase to $50k after 3 months! + Uncapped bonuses for up-selling and cross-selling insurance products + Earn 4% commission of total written premiums, no cap! + Bonuses available for putting in extra hours + Regular contests and incentive programs to earn more * A dynamic and supportive work environment that fosters growth and development * Opportunities for career advancement and professional growth * A comprehensive benefits package, including medical, dental, and vision insurance * A 401(k) retirement plan with company match * Paid time off and holidays * A fun and inclusive company culture that celebrates diversity and promotes work-life balance **Nice to Have** * Active licenses in 40+ states * Bilingual in English & Spanish **What We Value** * Diversity and inclusion: we celebrate our differences and strive to create an inclusive environment for all employees * Innovation and creativity: we encourage our team members to think outside the box and come up with innovative solutions * Collaboration and teamwork: we believe that together, we can achieve great things * Continuous learning: we're committed to providing ongoing training and development opportunities to help our team members grow and succeed **How to Apply** If you're a motivated and results-driven individual who is passionate about delivering exceptional customer service, we want to hear from you. Please submit your application, including your resume and a cover letter, to [arenaflex careers page](https://arenaflex.com/careers). **Equal Opportunity Employer** arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. **Note** All employees must complete a background check prior to starting employment with arenaflex or its subsidiaries. Apply for this job