**Experienced Customer Support Agent – Remote Night Shift Opportunity at arenaflex**
**Job Type:** Full-time, Remote Contractor (40 hours/week)
**Location:** Remote (United States, Washington)
**Job Description:**
Are you a customer service enthusiast looking for a new challenge in a dynamic and fast-growing environment? Do you want to contribute to a company with the ambitious goal of enabling 1 billion business travelers to plan and re-plan their trips by automating travel management? If so, we are looking for you!
**About arenaflex:**
arenaflex is a pioneering company dedicated to revolutionizing the travel industry. We provide innovative solutions to make travel planning and management easier, faster, and more efficient. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks.
**Join our team and be part of an innovative company:**
We offer a unique opportunity to grow and make a real impact in a collaborative and supportive environment. As a remote Customer Support Agent, you'll be part of a dynamic team that's passionate about providing outstanding support to our clients. With a flexible working arrangement, you'll have the freedom to work from anywhere in the world, balancing your work and personal commitments.
**Shift Details:**
Our night shift is designed to provide 24/7 customer support to our clients. You'll work from 15:30-24:00 CET (Tuesday to Saturday) or 15:30-24:00 CET (Sunday to Thursday), with a margin of +/- one hour to fit your schedule. This flexibility allows you to work in a time zone that suits you best.
**Responsibilities:**
As a Customer Support Agent, you'll be responsible for:
* Assisting clients with their reservations through chat, email, and the Help Center portal, ensuring high-quality service in English.
* Utilizing Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets.
* Collaborating with team members to ensure a seamless customer experience.
* Staying updated with industry changes and company policies to provide accurate and current information to clients.
**Requirements:**
To succeed in this role, you'll need:
* Minimum of 2 years of hands-on experience with Galileo or Amadeus.
* Proven recent experience (last use in more than 6 months will not be considered) in reissuing and refunding tickets using Galileo and Amadeus is a must.
* Fluent in spoken and written English.
* Excellent communication skills in writing (including responding in chatbox) and speaking.
* Strong attention to detail and accuracy.
* Team player with the ability to work collaboratively.
* Demonstrated willingness to learn and adapt to new challenges.
**Why Join arenaflex?**
* **Growth Opportunities:** We're a high-growth company, offering numerous opportunities for career advancement.
* **Remote Work Model:** Enjoy the flexibility of working remotely within the acceptable time zone, ensuring a healthy work-life balance.
* **Incredible Multicultural Team:** Join our diverse team, composed of individuals from all over the world, creating a unique and inclusive workplace culture.
* **Competitive Contractor Compensation:** We offer a comprehensive compensation package (monthly paycheck up to EUR 2,000.-) to ensure you're rewarded for your hard work, with actual support to your work-life balance.
* **Collaborative and Supportive Work Environment:** Work in a supportive atmosphere where your contributions are valued.
**What We Offer:**
* Comprehensive training and onboarding program to ensure your success.
* Ongoing support and feedback to help you grow in your role.
* Opportunities for professional development and career advancement.
* A dynamic and inclusive work environment that values diversity and teamwork.
* Competitive compensation package with a monthly paycheck up to EUR 2,000.-.
**How to Apply:**
If you're passionate about providing exceptional customer service and have the necessary skills and experience, we'd love to hear from you. Apply now with your resume in English, and join our team at arenaflex.
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